ED Patient Access Representative
3 weeks ago
The Patient Access Representative is a vital role at St. Luke's University Health Network, responsible for ensuring the smooth registration process for patients in outpatient and Emergency Department locations. This includes accurately identifying patients, transcribing orders, completing registration screens, and verifying insurances. Excellent customer service skills and the ability to exhibit PCRAFT values are essential for success in this position.
Key Responsibilities- Validate patient identities and maintain the integrity of electronic medical records.
- Stay up-to-date on network policies regarding patient identification, including Mark for Merge, Chart Corrections, and Patient Look-Up.
- Manage patient registration, including demographics, emergency contact, and insurance verification.
- Provide exceptional customer service to patients and visitors, ensuring a positive experience throughout their visit.
- Monitor and enforce visitor policies, answer internal and external calls, and promote the use of MyChart patient portal and patient self-service capabilities.
- Oversee and assist patients with Welcome Kiosk and On My Way technology, ensuring a seamless arrival process.
- Coordinate with SLPG practices and Network Prior Authorization Department to obtain required insurance referrals and pre-certs.
To be successful in this role, you will need:
- Excellent customer service and interpersonal skills.
- General computer experience and ability to type fluently, accurately, and quickly.
- Insurance background and knowledge of medical terminology are preferred.
- Previous medical administrative experience and/or health care related education courses are a plus.
This is a part-time position, working 11:00 AM - 7:30 PM, with every other weekend and holiday. You will be required to be cross-trained in all areas of the location or region.
St. Luke's University Health Network is an Equal Opportunity Employer.
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ED Patient Access Representative
3 days ago
Allentown, Pennsylvania, United States St. Luke's Hospital Full timeJob SummaryThe Patient Access Representative is responsible for the entire scope of the registration process for patients seen at St. Luke's University Health Network, in outpatient and/or Emergency Department locations.Key ResponsibilitiesCorrectly identify patients and transcribe ordersComplete registration screens, enter diagnosis and provider...
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ED Patient Access Representative
1 week ago
Allentown, Pennsylvania, United States St. Luke's Hospital Full timeJob Summary: We are seeking a skilled Patient Access Representative to join our team at St. Luke's University Health Network. The successful candidate will be responsible for the entire scope of the registration process for patients seen at our outpatient and/or Emergency Department locations.Key Responsibilities:Correctly identify and validate patients in...
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ED Patient Access Representative
4 days ago
Allentown, Pennsylvania, United States St. Luke's Hospital Full timeJob Summary:The Patient Access Representative is a vital role at St. Luke's University Health Network, responsible for the entire scope of the registration process for patients seen in outpatient and/or Emergency Department locations.This includes correctly identifying patients, transcribing orders, completing registration screens, entering diagnosis and...
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Patient Access Representative
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Allentown, Pennsylvania, United States St. Luke's Hospital Full timeJob SummaryThe Patient Access Representative is a vital member of the St. Luke's University Health Network team, responsible for ensuring seamless patient registration and access to care. This role requires excellent communication and interpersonal skills, as well as the ability to work effectively in a fast-paced environment.Key ResponsibilitiesAccurately...
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Patient Access Representative
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Allentown, Pennsylvania, United States St. Luke's Hospital Full timeJob SummaryThe Patient Access Representative is a vital role at St. Luke's University Health Network, responsible for ensuring seamless patient registration and access to care. This position requires excellent customer service skills, attention to detail, and the ability to work effectively in a fast-paced environment.Key ResponsibilitiesAccurately identify...
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Patient Access Representative
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Allentown, Pennsylvania, United States St. Luke's Hospital Full timeJob SummaryThe Patient Access Representative is responsible for ensuring a seamless registration experience for patients at St. Luke's University Health Network. This includes accurately identifying patients, transcribing orders, and completing registration screens. Excellent customer service skills and the ability to exhibit PCRAFT values are essential for...
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