ED Patient Access Representative

3 weeks ago


Allentown, Pennsylvania, United States St. Luke's Hospital Full time
Job Summary

The Patient Access Representative is responsible for the entire scope of the registration process for patients seen at St. Luke's University Health Network, in outpatient and/or Emergency Department locations.

Key Responsibilities
  • Correctly identify patients and transcribe orders
  • Complete registration screens, enter diagnosis and provider information, and verify insurances
  • Point of service cash collections, work queues, and other related tasks
  • Communicate and coordinate with SLPG practices, clinical/diagnostic departments, and revenue cycle departments
Requirements
  • Excellent customer service and interpersonal skills
  • General computer experience and ability to type fluently, accurately, and quickly
  • Insurance background and knowledge of medical terminology preferred
  • Previous medical administrative experience and/or health care related education courses preferred
Working Conditions

Sitting/standing up to 8 hours per day, frequent use of hands/fingers for data entry, and occasional walking and ability to push up to 250 pounds in a wheelchair

Education and Experience

High school graduate or equivalent required, certificate/degree in health care related field preferred



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