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Fixed Site Center Team Lead

2 months ago

Spartanburg, South Carolina, United States The Blood Connection Full time
Job Title: Donor Services Team Leader

The Blood Connection is a leading organization dedicated to saving lives through blood donation. As a Donor Services Team Leader, you will play a vital role in overseeing the daily operations of our centers, ensuring the highest level of quality and customer service.

Key Responsibilities:
  • Operational Excellence:
    • Ensure that all collection supplies needed are present and readily available.
    • Ensure that quality control is completed and documented in accordance with standard operating procedures.
    • Initiate contact with the entire collections team and provide team goals, assignments, and instructions for the day.
    • Ensure all areas of the building are maintained in a clean, neat, and organized manner.
    • Communicate with Donor Services Management when donor flow is compromised in any way.
  • Donor Scheduling:
    • Review donor appointment schedule and ensure schedule is followed as closely as possible to respect the donor's time.
    • Ensure that future donor appointments are confirmed by appropriate staff member.
  • Donor Eligibility:
    • Screens prospective donors through medical history, mini physical, and testing results.
  • Donor Collection:
    • Oversees/performs donor health history and physical assessment according to current standard operating procedures.
    • Oversees/selects proper material for blood collection.
    • Oversees/performs venipuncture on eligible donors.
    • Oversees/performs stripping, sealing, and packing of units for transport/storage.
    • Oversees/provides supportive care and documentation for donor reactions.
    • Ensures/administers post-phlebotomy care.
    • Oversees/sets up and primes automated collection systems for all automated procedures.
    • Ensures/strives to collect platelet donors at highest possible yield.
    • Ensures/chooses appropriate collection procedure is selected based on donor restraints and inventory needs.
    • Ensures all procedures are accurate and properly documented in Affirm.
    • Ensures all donor reactions/adverse events are properly handled and documented in Affirm.
    • Ensures adequate amount of supplies/equipment are always on hand.
    • Keeps donor area stocked with required materials/equipment needed to adequately screen and collect donors.
    • Accountable for ensuring all measures are being taken to meet the goal of the center.
    • Ensures automated collection goals are met.
  • Quality Assurance:
    • Ensures/performs blood collection according to SOP, FDA regulations, and AABB standards.
    • Performs and documents quality control for designated blood collection equipment.
    • Tags and reports defective equipment per SOP and if required, pulls defective equipment from service.
    • Reviews various daily QC paperwork for completeness and accuracy.
    • Reviews various maintenance worksheets for completeness and accuracy.
    • If applicable, reviews special donation documents for completeness and accuracy.
    • Performs periodic reviews of all operational logs and maintenance records.
    • Ensures compliance with FDA and AABB regulations and standards.
  • Supervisory, Leadership, and Teamwork:
    • Delivers the Four Pillars of Excellence.
    • Ensures that all staff deliver the Four Pillars of Excellence.
    • Provides direct supervision for collection staff at assigned center.
    • Monitors staff time and attendance.
    • Treats fellow co-workers with respect and professionalism.
    • Ensures all associated paperwork is reviewed for completeness and accuracy.
    • Addresses and initiates documentation for any non-compliance and/or disciplinary issues.
  • Customer Service:
    • Serves as a Preceptor and Mentor for new and existing staff.
    • Greets each donor and/or donor contact in friendly, professional manner.
    • Post collection, thanks each donor in appreciative manner.
    • Provides environment in which the donor feels comfortable and important.
    • Always maintains professional appearance and attitude.
  • Miscellaneous:
    • Participates in TBC sponsored blood drives and other special events.
    • Other duties as assigned or required.
Minimum Qualifications:
  • Must be able to independently perform essential functions, meet all minimum qualifications and all physical demands outlined in Donor Services Specialist II Job Description.
  • Six months of Donor Services Specialist II experience preferred.
  • Supporting scorecard metrics and/or commensurate experience.
  • Completed Donor Experience Training.
  • Completed Donor Service Team Leader Training.
  • Valid Driver's License with no major infractions and dependable transportation.
  • Ability to organize and prioritize workload and meet deadlines.
  • Excellent customer services skills.
  • Ability to read, understand, and follow written and verbal instructions.
  • Ability to operate/learn automated collection devices.
  • Ability to follow SOP in a heavily FDA regulated environment.
  • Ability to communicate effectively, tactfully, and courteously to patrons, donors, sponsors, and co-workers.
  • Ability to work with all levels and in a diverse work environment.
  • Ability to establish and maintain effective working relationships with staff, management, and peers.
Physical Demands:
  • Lifting and/or pulling/pushing up to 50 pounds.
  • Standing or walking for an extended period.
  • Bending and twisting.

The Blood Connection is an equal opportunity employer and welcomes applications from diverse candidates.