Team Lead
4 weeks ago
Job Title: Team Lead
The Team Lead plays a vital role in ensuring the smooth operation of our stores. Reporting directly to the Store Manager and Assistant Store Manager, this individual is responsible for supervising and managing all day-to-day store operations. This includes ensuring 100% compliance with all established Company policies and procedures.
Key Responsibilities:
- Provide leadership, guidance, and training to store staff to ensure excellent customer service and sales performance.
- Assume full responsibility for store operations in the absence of the Store Manager and Assistant Manager.
- Conduct regular safety inspections to ensure a safe working environment for employees and customers.
- Manage customer issues with a sense of urgency and to the satisfaction of our customers.
- Oversee all POS terminal transactions, including sales, discounts, refunds, loyalty, and open/closing procedures.
- Ensure accurate inventory control, including shipping and receiving, price management, singles, damaged merchandise, and physical inventory.
- Maintain a visually appealing sales floor, adhering to company standards for merchandise placement, sales floor maintenance, and promotional event directions.
- Manage payroll control, including scheduling, payroll budget compliance, time and attendance, and training and development of direct reports.
- Collaborate with Store Operations and Training personnel to ensure seamless store operations.
Requirements:
- An approved background check
- Effective verbal and written communication skills
- Managerial and organizational skills
Rack Room Shoes is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees and applicants.
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