Access Services Representative Position

4 weeks ago


Plano, Texas, United States Baylor Scott & White Healthcare Full time
Job Summary

The Access Services Representative 1 plays a vital role in ensuring seamless patient registration and insurance verification processes. This position requires excellent communication and interpersonal skills to effectively interact with patients, families, and healthcare teams.

Key Responsibilities
  • Conduct patient interviews to obtain demographic and financial data for registration, insurance verification, and billing.
  • Register patients at multiple locations and work multiple areas within the department, ensuring accurate and efficient patient flow processes.
  • Verify patient eligibility for insurance coverage and calculate patient liability dues according to financial clearance policies.
  • Collect patient liability and negotiate payment arrangements as needed, adhering to established policies and procedures.
  • Assist patients with navigation to nursing units, providing directions, personal escort, and medical mobility assistance as required.
  • Escalate potential service issues to management when necessary, ensuring timely resolution and patient satisfaction.
Requirements
  • High school diploma or equivalent required.
  • Less than 1 year of experience in a related field.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Ability to work in a fast-paced environment with multiple priorities and deadlines.
  • Basic computer skills and Microsoft Office proficiency.
Benefits
  • Immediate eligibility for health and welfare benefits.
  • 401(k) savings plan with dollar-for-dollar match up to 5%.
  • Tuition reimbursement.
  • PTO accrual beginning Day 1.


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