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Service Operations Leader

2 months ago

Westborough, Massachusetts, United States CarMax Full time

Location: Westborough, Massachusetts

Company Overview: CarMax, where your career can thrive.

Position Summary:

The Service Operations Leader is accountable for overseeing all functions within the Service Operations Department across designated locations. As a senior-level manager, this role partners with Sales, Business Office, and Purchasing teams to ensure an outstanding experience for both associates and customers, in line with CarMax's core values.

Key Responsibilities:

  • Lead and manage teams and processes related to vehicle servicing and production.
  • Analyze reports and monitor trends to pinpoint business improvement opportunities.
  • Exhibit financial stewardship through effective P&L oversight.
  • Identify waste reduction opportunities and implement process enhancements that add value to the customer and associate experience.
  • Conduct interviews, onboarding, training, and promotions to bolster Service Operations and support organizational growth.
  • Contribute as a member of the senior management team, collaborating to establish store strategies while providing vision, direction, and motivation to the team.
  • Champion and execute both company-wide and store-specific initiatives for consistent operational execution.
  • Address and resolve issues raised by customers and associates.
  • Facilitate and engage in meetings and conference calls.
  • Focus on associate development and growth.

Qualifications:

Candidates should possess the ability to:

  • Read, interpret, and accurately transcribe data to maintain precise records.
  • Complete training provided by CarMax in all aspects of Inventory, Cosmetic, and Production processes.
  • Effectively manage multiple tasks in a dynamic, fast-paced environment.
  • Communicate clearly and effectively with customers and associates across various departments.
  • Make informed decisions regarding critical business matters and identify opportunities for improvement.

Education and Experience:

  • A minimum of 3 years of managerial experience, preferably in retail management.
  • A Bachelor's Degree is advantageous.
  • Intermediate proficiency in computer skills is required.

Competencies:

This position aligns with the CarMax Senior Manager Competencies.

Working Conditions:

  • May involve prolonged periods of walking or standing.
  • Work environment may include both indoor and outdoor settings, with exposure to noise and varying weather conditions.
  • Flexible scheduling is required, including nights, weekends, holidays, and extended shifts.
  • Occasional travel may be necessary for meetings, training, and special projects.
  • Willingness to work at multiple locations or relocate as needed.
  • Adherence to CarMax dress code is expected at all times while on duty.

Disclaimer:

This document outlines the general nature and level of work performed by individuals in this role. Responsibilities may include additional duties as assigned and are subject to change at the discretion of CarMax.

CarMax is an Equal Opportunity Employer and adheres to all applicable federal and state laws prohibiting discrimination based on race, color, age, religion, sex, national origin, or disability. Employment at CarMax is at-will, meaning it can be terminated at any time, with or without cause, by either the associate or CarMax.

CarMax will consider reasonable accommodations for applicants upon request.