BMC Remedy Support Technician
4 weeks ago
About the Role
">This BMC Remedy Support Technician role provides IT service management support for our clients using the BMC Remedy ITSM Suite.
">The ideal candidate will have experience with Remedy administration, including building, creating, and customizing applications, as well as hands-on experience with Asset Management, Service Request Management, and Change Management.
">Key Responsibilities:
">- ">
- Create and manage user accounts and access permissions.">
- Monitor, analyze, and report Remedy applications' performance.">
- Design, develop, and implement workflow for Remedy applications.">
- Write documentation regarding administration, maintenance, and structure.">
- Track, prioritize, and implement enhancement requests and defect corrections.">
- Work cross-functionally when upgrading applications and execute required testing.">
- Provide training and knowledge transfer to other employees as necessary.">
- ">
Requirements:
">- ">
- Active DoD Top Secret/SCI clearance.">
- Bachelor's degree and 12+ years of experience or Master's degree with 10+ years of experience.">
- Active IAT Level II DoD Approved 8570 Baseline Certification or higher.">
- 2+ years of BMC Smart Reporting and performance metrics experience.">
- 4+ years of experience with Remedy ITSM Suite System Administration and development.">
- Demonstrated hands-on experience with Asset Management, Service Request Management, and Change Management.">
- ITIL V3 or V4 Foundation certification.">
- Experience in Remedy administration, including building, creating, and customizing applications.">
- Detailed knowledge of Helpdesk operations and fundamentals.">
- Strong collaboration and communication skills.">
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