BMC Remedy Support Technician

4 weeks ago


Goshen, Indiana, United States Leidos Full time

About the Role

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This BMC Remedy Support Technician role provides IT service management support for our clients using the BMC Remedy ITSM Suite.

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The ideal candidate will have experience with Remedy administration, including building, creating, and customizing applications, as well as hands-on experience with Asset Management, Service Request Management, and Change Management.

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Key Responsibilities:

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  • Create and manage user accounts and access permissions.">
  • Monitor, analyze, and report Remedy applications' performance.">
  • Design, develop, and implement workflow for Remedy applications.">
  • Write documentation regarding administration, maintenance, and structure.">
  • Track, prioritize, and implement enhancement requests and defect corrections.">
  • Work cross-functionally when upgrading applications and execute required testing.">
  • Provide training and knowledge transfer to other employees as necessary.">
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Requirements:

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  • Active DoD Top Secret/SCI clearance.">
  • Bachelor's degree and 12+ years of experience or Master's degree with 10+ years of experience.">
  • Active IAT Level II DoD Approved 8570 Baseline Certification or higher.">
  • 2+ years of BMC Smart Reporting and performance metrics experience.">
  • 4+ years of experience with Remedy ITSM Suite System Administration and development.">
  • Demonstrated hands-on experience with Asset Management, Service Request Management, and Change Management.">
  • ITIL V3 or V4 Foundation certification.">
  • Experience in Remedy administration, including building, creating, and customizing applications.">
  • Detailed knowledge of Helpdesk operations and fundamentals.">
  • Strong collaboration and communication skills.">


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