IT Service Management System Administrator
2 weeks ago
We are seeking a highly skilled IT Service Management System Administrator to join our team at Leidos in Suitland, MD. As a key member of our organization, you will be responsible for providing top-notch support and expertise in the implementation, maintenance, and development of our BMC Remedy IT Service Management (ITSM) Suite.
About the RoleThis is a critical position that requires a strong understanding of IT service management principles, system administration, and software development. Your primary responsibilities will include:
- Designing, developing, and implementing workflows for Remedy applications to meet customer mission requirements.
- Creating and managing user accounts and access permissions.
- Monitoring, analyzing, and reporting on Remedy applications' performance to ensure operational efficiency.
- Developing and maintaining documentation regarding administration, maintenance, and structure.
- Tracking, prioritizing, and implementing enhancement requests and defect corrections while leveraging formal Change Management processes.
To be successful in this role, you must have:
- A Bachelor's degree and 12+ years of experience or a Master's degree with 10+ years of experience. Additional years of experience may be considered in lieu of a degree.
- Active IAT Level II DoD Approved 8570 Baseline Certification (e.g., Security+ CE) or higher, or the ability to obtain within 30 days from offer of acceptance.
- 4+ years of experience with the Remedy ITSM Suite System Administration and development.
- Demonstrated hands-on experience with Asset Management, Service Request Management, and Change Management.
- Practical experience supporting Remedy 9x or higher and implementing and administering Asset Management and BMC Discovery.
- ITIL V3 or V4 Foundation certification.
- Experience in Remedy administration to include building, creating, and customizing applications, with various Remedy ITSM modules (Incident, Problem, Change, Knowledge, SRM, Asset, CMDB, Self-Service, Discovery), account management.
- Detailed knowledge of Helpdesk operations and fundamentals.
- Strong collaboration and communication skills.
The estimated salary for this position is $112,450.00 - $203,275.00 per year, depending on experience and qualifications. In addition to competitive pay, we offer a comprehensive benefits package, including medical, dental, vision, and 401(k) matching.
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