Customer Experience Operations Lead

4 weeks ago


Frisco, Colorado, United States Amazon Full time
About the Role

We are seeking a highly motivated and experienced Customer Experience Operations Lead to join our team at Amazon. As a Site Lead for Customer Experience, you will be responsible for delivering exceptional customer experiences and driving business results in our retail locations.

Key Responsibilities:

  • Develop and implement customer engagement strategies to drive customer satisfaction and loyalty.
  • Provide coaching and feedback to team members to ensure they are meeting customer experience standards.
  • Collaborate with cross-functional teams to identify and implement process improvements that enhance the customer experience.
  • Monitor and analyze customer feedback to identify trends and areas for improvement.
  • Work with the management team to develop and implement site-level strategies to drive business results.

Requirements:

  • 1+ years of experience in a customer-facing role, preferably in a retail or operations environment.
  • Strong leadership and communication skills, with the ability to motivate and inspire a team.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

How to Apply:

Apply now to join our team and help us deliver exceptional customer experiences at Amazon.



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