Customer Service Manager

1 month ago


Memphis, Tennessee, United States Jeff Herman - State Farm Agent Full time
Job OverviewAs a Customer Service Manager with Jeff Herman - State Farm Agent, you will play a critical role in delivering exceptional client experiences that drive the growth of our successful insurance agency. Your attention to detail, customer service skills, and passion for helping others make you an ideal fit for this role. You will have the opportunity to enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of our community members.

We are seeking a driven and sales-minded individual who is customer-focused and empathetic. If you are looking for a challenging and rewarding role, we encourage you to apply.

Responsibilities:
  • Oversee the customer service team and daily operations.
  • Develop and implement customer service policies and procedures.
  • Handle escalated customer complaints and issues.
  • Train and mentor customer service representatives.
Requirements:
  • 5+ years of experience in customer service, with 2+ years in a managerial role.
  • Strong leadership and organizational skills.
  • Excellent communication and problem-solving abilities.


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