Senior Application Support Specialist

4 weeks ago


Kansas City, Missouri, United States Infinite Computer Solutions Full time
Job Summary

We are seeking a highly skilled Senior Application Support Specialist to join our team at Infinite Computer Solutions. As a key member of our support team, you will be responsible for providing exceptional technical support to our clients, ensuring seamless application performance and resolving complex issues in a timely manner.

Key Responsibilities
  • Investigate and resolve ServiceNow Incidents, collaborating with IT-Dev and product teams as needed
  • Escalate and communicate solutioning of outages or major system issues to leadership and end-users
  • Process access requests and system configurations, ensuring compliance with ITIL best practices
  • Validate system performance after maintenance, identifying and addressing any issues
  • Document key processes and knowledge base articles, ensuring knowledge sharing and continuity
  • Collaborate with health plan partners, vendors, and IT counterparts on application implementation across various health plans
  • Support end-users, providing timely and effective solutions to their technical queries
  • Manage multiple assignments, prioritizing tasks and meeting deadlines
Requirements
  • 6+ years of experience in Production Support, Performance Testing, and/or related technical environments
  • 4+ years of working experience in Linux and Windows environments
  • Experience with monitoring tools, including Dynatrace, Splunk, and Foglight
  • Working knowledge of Jira, Confluence, ServiceNow, and cloud infrastructure platforms (AWS and Azure)
  • Proficiency in Java and web technologies, with experience writing DB queries and Linux commands
  • Ability to analyze Java heap and thread dumps, failure rates, response time degradation, CPU utilization, and memory alerts
  • Understanding of ITIL best practices in IT Service Management (Change/Release/Incident/Problem) Management
  • Experience creating automations for routing and common tasks using Python or Ansible
Preferred Qualifications
  • Good to excellent communication skills
  • Flexible to work in all shifts (24x7)
  • Cloud infrastructure knowledge/experience in one of the platforms (AWS and Azure)


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