Physician Services Liaison

3 days ago

Oakland, California, United States Altais Full time
About Altais

At Altais, we're revolutionizing the healthcare system by enabling better health care experiences for physicians, advanced care providers, patients, and the clinical community. Our mission is to empower clinicians and innovators to create breakthrough clinical support tools, technology, and services that let doctors do what they do best: care for people.

About the Role

We're seeking a dedicated and proactive Physician Services Advisor to join our team. In this role, you will serve as the primary internal contact for all service lines provided by Altais to our network physicians. You will support the day-to-day administrative operations, provide exceptional service to physicians and office staff, and monitor physician participation from entry through their tenure with Altais.

Key Responsibilities
  • Act as an internal and external liaison, resolving challenges promptly and promoting positive relationships with physicians and office staff.
  • Communicate challenges and deficiencies on behalf of the physician network, escalating issues as needed and ensuring timely resolutions.
  • Serve as the first contact for physician network support for Altais' electronic network tools, deploying EpicLink and the Provider Engagement Portal, and providing education, training, and day-to-day support.
  • Participate in multi-department work groups, addressing access, quality of care, and claims issues, while documenting and tracking tasks for Physician Services.
  • Assist with onboarding new physicians and staff, handling account setups, agreements, and paperwork to ensure effective use of Altais products and services.
  • Facilitate and complete administrative tasks associated with physician and office staff requests, tracking and trending physician status changes.
  • Schedule and facilitate internal and external meetings to discuss and resolve relevant issues, promoting positive relationships between providers and Altais.
  • Educate physician practices on new and existing policies and procedures, including medical management review processes, claims payment policies, and clinical coding processes.
  • Review existing policies to ensure compliance, troubleshoot provider issues, and identify non-compliant providers.
  • Develop and maintain comprehensive knowledge of Altais' services and product offerings.
Requirements
  • BA/BS degree or equivalent experience of 4 years working in direct managed health care administration or Physician office administration.
  • Minimum Experience: 2- 3 years of Patient and Physician portals and EMH or EMR system experience, preferred.
  • Proficient computer skills, including Microsoft Office (Word, Outlook, Excel, PowerPoint).
  • Proficient in patient and physician portals and EMH or EMR systems.
  • Ability to use independent judgment and initiative within established policies and procedures.
  • Excellent communication skills, both written and verbal.
  • Strong understanding of physician office operations, including interfaces and interdependencies between offices, health plans, and IPAs.
  • Demonstrated flexibility and strong organizational skills with the ability to prioritize duties and effectively delegate tasks.
  • Ability to maintain excellent relationships with internal and external stakeholders.
  • Comprehensive knowledge and excellent customer service skills related to the complexities of physician practices.
  • Experience in customer service, physician relations/outreach, payer relations desirable.
About Our Culture

We value the contribution each Team Member brings to our organization. We're a mission-driven organization where new ideas and innovation are valued. We're passionate about improving the healthcare experience and want to be part of the Altais mission. We're bold and curious, willing to take risks, try new things, and be creative. We take pride in our work and are accountable for the quality of everything we do, holding ourselves and others to a high standard. We're compassionate and demonstrate emotional intelligence, considering others when making decisions and always trying to do the right thing. We co-create, knowing that we can be better as a team than individuals. We work well with others, collaborating and valuing diversity of thought and perspective. We build trust with our colleagues and customers by demonstrating that we value honesty and transparency.

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