Technical Solutions Specialist

3 weeks ago


Marquand, Missouri, United States Authenticx Full time

We are seeking a highly skilled Customer Experience Architect to join our team at Authenticx. This role is pivotal in ensuring clients receive maximum value from the platform by designing and implementing tailored technical solutions.

Job Overview
  • The Customer Experience Architect will be responsible for bridging the gap between technical capabilities and client objectives, ensuring seamless platform adoption, integration, and optimization.
Key Responsibilities
  • Consult with clients to understand business objectives, workflows, and technical requirements.
  • Identify key metrics for success and translate business goals into technical solutions using the Authenticx platform.
  • Lead the setup and optimization of workflows, including automation of escalations and email notifications based on evaluation results.
Requirements
  • 5+ years of experience in solution architecture, SaaS implementation, or technical consulting.
  • Strong expertise in data integration (API, SFTP) and workflow automation tools.
  • Familiarity with healthcare compliance (e.g., HIPAA) and conversational AI models.
Estimated Salary: $150,000 - $220,000 per year

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