Customer Service Liaison
8 hours ago
Company Overview
\At Monument Health, we strive to provide exceptional patient care and support. Our team of dedicated professionals is committed to delivering high-quality services that exceed our patients' expectations.
\Salary
\The estimated salary for this position ranges from $16.40 to $20.50 per hour, depending on experience and qualifications.
\Job Description
\We are seeking a skilled Customer Care Specialist to join our team. As a key member of our Patient Services department, you will be responsible for acting as a liaison between internal and external customers.
\- Provide courteous, compassionate, and respectful treatment of internal and external customers
- Greet all callers in a pleasant manner and effectively handle their needs
- Complete and process documentation in an accurate and timely manner
- Maintain a highly organized and efficient flow of information and handle multiple tasks at a time
- Assist in the smooth flow of information and maintain ongoing communication between customers and business
- All other duties as assigned
Required Skills and Qualifications
\To be successful in this role, you will need:
\- A high school diploma or equivalent in general studies
- 1+ year of home medical equipment experience, 1+ year of home care/hospice experience, 3+ years of customer service experience, 1+ year of hospital experience, or 1+ year of clinical experience
Benefits
\As a Monument Health employee, you will enjoy a range of benefits, including competitive wages, supportive work culture, medical, vision, and dental coverage, retirement plans, health savings account, flexible spending account, instant pay for qualifying positions, paid time off accrual bank, opportunities for growth and advancement, tuition assistance/reimbursement, excellent pay differentials, and flexible scheduling.
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