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Clinical Intake Coordinator
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Clinical Intake Coordinator RN
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Clinical Care Coordination Supervisor
2 months ago
We are seeking a highly skilled and experienced RN Care Coordination Supervisor to join our Central Intake Department. As a key member of our team, you will be responsible for coordinating client referrals, gathering necessary information, and promoting Agency services.
Key Responsibilities- Coordinate client referrals from all sources, ensuring timely and accurate processing.
- Gather necessary information from referral sources, promoting Agency services, and functioning as a clinical resource and customer service representative.
- Receive and process client referrals as prescribed by the physician, and/or requested by the client/family, and in compliance with the state's Nursing Practice Act, any applicable licensure/certification requirements, and the organization's policies and procedures.
- Enter referrals into computerized database and forward information in desired format to appropriate health providers and agency contacts.
- Evaluate referrals for client appropriateness for home health services.
- Communicate information to involved parties according to Intake and THHS guidelines.
- Obtain all payer information relevant to the referred client and assist with payer verification process.
- Respond to inquiries regarding homecare/hospice services.
- Develop and maintain positive relationships with all referral sources, internal and external customers, and fellow associates.
- Graduate of an approved Nursing education program.
- Current Nursing licensure in the state in which practicing.
- Two years or more of Home healthcare experience.
- Must have current Driver's license and reliable transportation to and from work site.
- Must be familiar with electronic referral platforms.
- Must be proficient in the use of computer office software.
- Must possess excellent and clear oral & written communication skills.
- 1-3 years prior experience in as a supervisor in customer service, homecare intake, scheduling or admissions role preferred.
Trinity Health At Home is a national home care, palliative care and hospice organization serving communities in twelve states. We are a comprehensive, trusted provider of home care and end-of-life care in the sacred place that people call home. A Catholic-based, non-profit organization, we serve patients and their loved ones with home care (skilled nursing, physical/occupational and speech therapy and medical social work), hospice and bereavement services.
