Restaurant Operations Director

4 days ago


The Villages, Florida, United States The Villages Full time
{"Responsibilities": "Key Responsibilities

As a Restaurant Operations Manager, you will be responsible for directing daily restaurant operations, assisting the General Manager, and ensuring the business is financially successful and represents our brand identity.

Key responsibilities include:

  • Providing an authentic experience that makes raving fans out of our guests.
  • Operating a financially profitable restaurant business operation.
  • Demonstrating financial comprehension of the location's budget and income statement.
  • Successfully running a department and/or cost center.
  • Executing established brand standards.
  • Coordinating operations between departments in accordance with the organization's policies and applicable laws.
  • Interviewing, hiring, training, and supervising employees.
  • Planning, assigning, and directing the work of employees.
  • Inspecting and maintaining proper uniform attire and appearance of employees.
  • Conducting daily pre-shift meetings.
  • Monitoring employee scheduling.
  • Appraising performance of employees.
  • Addressing complaints and resolving problems to ensure employee and guest satisfaction.
  • Teaching/coaching, disciplining, and documenting employees who fail to meet standards to maintain a high-quality workforce.

    Additional responsibilities include:

    • Working on the floor during opening hours.
    • Performing duties of all personnel as necessary.
    • Maintaining a clean, organized, and safe working environment.
    • Ensuring proper cash handling procedures in accordance with established cash control policies.
    • Ensuring all shift paperwork is complete and accurate.
    • Monitoring for consistent food and beverage presentation and quality.
    • Assisting in all food and beverage inventory, and menu planning and production.
    • Attending client functions and designated parties to provide support, ensure guest satisfaction, and promote future business.
    • Building business/market share by thinking of new ways to promote the company and participating in local events to increase sales and profits.
    • Attending/conducting all required meetings.
    • Conducting periodic training sessions for employees.
    • Maintaining a low employee turnover rate and high morale.
    • Performing all management duties in the absence of the General Manager.
    • All other duties as assigned.
    Requirements

    To be successful in this role, you will need:

    • An Associate degree (A.A.) or equivalent from a two (2) year college or technical school.
    • Two (2) years of experience in the hospitality industry with some management experience preferred.
    • Adherence to health/safety, food safety, and alcohol consumption regulations.
    • A proven track record of managerial success in a fast-paced environment.
    • Strong leadership behaviors coupled with the technical skillset to drive the business toward success.
    • A valid driver's license with a record acceptable to company standards.
    Work Environment

    This position is subject to The Villages Vehicle Safety Program and its policies as it requires the use of personal vehicles for company business.

    "}


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