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Administrative Support Specialist

2 months ago

Kissimmee, United States Harmony United Psychiatric Care Full time

Qualifications

  • Preferred: Bachelor's Degree; Required: Associate's Degree
  • Experience: Minimum of two years in a healthcare environment, preferably in an outpatient clinic

Key Responsibilities

  • Handle incoming calls from psychiatric patients and clients
  • Assist patients and clients with appointment scheduling and other inquiries
  • Maintain a professional, empathetic demeanor towards all customers
  • Respond to customer inquiries in a timely manner
  • Communicate effectively with patients, clients, providers, and staff
  • Address and resolve patient or client complaints, escalating when necessary
  • Adhere to all company policies and procedures

Compensation Package

  • Competitive hourly wage
  • Monthly performance bonus

Benefits

  • Health, vision, and dental insurance
  • Eligibility for 401(k) Retirement Plan after one year of service
  • Paid Time Off
  • Paid major holidays after completing one year of employment

Advantages

  • Comprehensive administrative support
  • Access to the latest digital technologies
  • Strong emphasis on work/life balance

Work Schedule:

  • 40 hours per week; Office hours are Monday through Thursday (4 days x 10 hours)