Systems Engineer

3 days ago


Buffalo, New York, United States Freed Maxick CPAs P C Full time
About the Job

Freed Maxick CPAs P C is seeking a highly skilled Systems Engineer to join our team. As a key member of our IT department, you will be responsible for contributing to the stability, integrity, and efficient operation of our technology infrastructure.

Key Responsibilities:

  • Participate in internal service desk following ITIL framework
  • Assist with tier-3 IT support tickets which have been escalated to engineering
  • Create and maintain software packages using modern application delivery methodology
  • Manage physical endpoints, virtual endpoints, and operating system deployments using modern endpoint management methodology
  • Follow change management, problem management, and asset management processes
  • Maintain system and process documentation within appropriate knowledge base
  • Standardize and automate system and support processes
  • Troubleshoot and manage issues related to application deployments and system updates
  • Troubleshoot and manage issues related to identities, systems access accounts, authentication, authorization, entitlements, and permissions
  • Troubleshoot and manage issues related to calling and conference devices
  • Remediate system vulnerabilities
  • Perform responsibilities in accordance with all company standards, policies, and procedures
  • Communicate with stakeholders to determine system update schedule for version, security, and feature set updates

Requirements:

  • Associates Degree or higher in Computer Information Systems, Business Administration or related field or equivalent applicable work experience.
  • Minimum 3 years of highly relevant Microsoft engineering and/or support experience.
  • Microsoft Certification or certification level knowledge for Microsoft 365 Associate level.
  • Ability to install, configure and maintain a variety of Microsoft systems and software.
  • Strong knowledge of Microsoft technologies including Microsoft Intune, MECM, Windows Server, Apps for Business, Entra ID, Office 365, and Azure.
  • Ability to install, configure and maintain a variety of Microsoft systems and software.
  • Established record of using modern application delivery and endpoint management methodologies within Microsoft Intune (Intune, Autopilot, and Configuration Manger).
  • Strong knowledge of internal collaboration and communication solutions using Teams and Microsoft 365.
  • Ability to work with or within a team in the design, deployment, and support of infrastructure systems focused best practices and standardized processes.
  • Ability to identify and resolve computer system malfunctions and operations problems.
  • Ability to multi-task and adapt to and implement changes quickly.
  • Excellent verbal and written communication skills. Ability to communicate technical information to nontechnical personnel and communicate clearly and effectively with vendors, and peers Strong attention to detail and solid follow-up capabilities.
  • Willingness to work outside standard business hours and participate in an on-call rotation to resolve issues or maintain systems as required.
  • Skill in organizing resources and establishing priorities.
  • Ability and eagerness to learn and support new systems and applications.
  • Some inter-office travel may be required.

What We Offer:

  • Hybrid work environment and unique sociable culture
  • An attractive and competitive compensation and benefit package
  • Annual performance bonuses and competitive compensation adjustments tied to performance
  • An incentive program for new business, and referral bonuses for introducing potential new employees
  • Career growth including promotion and advancement opportunities
  • The ability to design your own career path, with the input from your designated Performance Advisor and our Manager of Learning and Development
  • A friendly, supportive and team-based work environment with the largest firm in WNY based on number of CPAs
  • Ongoing education and learning opportunities to keep your technical skills sharp and your soft skills top-notch
  • Flexible scheduling opportunities including MAX Flex and Flexible Work Week Programs
  • Compensated time to volunteer in the community

Compensation: The compensation for this role varies based on experience and falls within the range of $70,000 to $85,000. These salary ranges are for applicants based in Western New York. Consideration will be given to applicants outside of our geographic area with appropriate ranges provided, based on location.



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