Account Service Operations Manager
3 weeks ago
About the Job:
Resulticks, a global leader in real-time audience engagement solutions, is seeking an experienced Account Service Operations Manager to join our team. As an Account Service Operations Manager, you will be responsible for ensuring the smooth execution of omnichannel marketing campaigns for our clients. This includes coordinating with account management and technical teams to deliver projects on time, serving as the primary point of contact for client communication, and managing client expectations regarding deliverables and billing.
Key Responsibilities:
- Complete Resulticks' employee training program within the first 90 days and become a subject matter expert in our capabilities and services.
- Gather clients' campaign requirements while suggesting ideas for improved communication and customer engagement.
- Communicate clients' desired outcomes to internal development teams.
- End-to-end omnichannel digital marketing campaign management, including setup and execution, A/B testing, performance assessment, data analysis, and reporting.
- Work closely with project teams to monitor projects and campaigns, identifying potential issues and opportunities for elevating outcomes.
- Ensure effective communication and campaign execution according to Statements of Work (SOW).
- Adhere to project timelines, procedural best practices, quality standards, and ensure profitability.
Requirements:
- Bachelor's degree in a relevant field: Communication, Marketing, Business, Computer Science, Data Science, etc.
- At least 3 years of experience in Client Services or Account Management, preferably in ad agencies.
- Ability to communicate effectively with Digital Marketing practitioners and IT professionals about omnichannel campaign orchestration, audience segmentation, personalization, data analytics, cyber security & privacy, database & system architecture, and cloud storage.
- Digital marketing campaign management experience, including knowledge of email, SMS, social media, etc.
- Ability to think creatively, prioritize tasks rapidly, and manage multiple initiatives simultaneously.
- Strong written and oral communication, presentation, and negotiation skills.
- Energetic, self-motivated, and flexible, comfortable working with multidisciplinary stakeholders.
- Expertise in general business applications, including PowerPoint, Excel, and Word.
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