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Regional Service Manager

2 months ago

Lubbock, Texas, United States Warren Equipment Company Full time

Job Summary

The Regional Service Manager is a key leadership position at Warren Equipment Company, responsible for directing and managing customer service activities across multiple establishments. This role requires a strong leader who can motivate and direct a team of Service Managers to achieve regional goals and objectives.

Key Responsibilities

  • Maintain total responsibility for achievement of regional goals and objectives.
  • Evaluate, coach, motivate, and direct the region team's performance.
  • Provide leadership and supervision to the workforce to achieve and maintain a high level of customer satisfaction.
  • Interface with CAT Service Operations Representatives to exchange best practice information.
  • Work with other departments to enhance cooperation and effective cross-department processes.
  • Coach and mentor Service Managers at multiple sites.
  • Develop consistent policies and procedures for all service operations.
  • Facilitate service operation reviews and make process change recommendations to operating areas.
  • Provide process and system support to the development and implementation of a comprehensive equipment management program.
  • Analyze and resolve work problems, or assist employees in solving work problems.
  • Interpret company policies to employees and enforce safety regulations.
  • Set the standard for quality assurance, ensure repairs and preventative maintenance are completed in a timely manner, and ensure all employees are properly trained.
  • Supervise a team of Service Managers and related employees.

Requirements

  • Four to ten years related experience and/or training (or equivalent combination of education and experience).
  • Five years experience with Caterpillar product lines.
  • Strong ability to communicate, influence, and build consensus across department lines.
  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or government regulations.
  • Ability to write reports, business correspondence, and procedures.
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
  • Basic math and reasoning skills.
  • Ability to manage emotions during elevated circumstances with customers or employees.

What We Offer

  • A comprehensive benefits package, including health, dental, vision, life, and more.
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.

Work Environment

The work environment is typically moderate, with occasional travel required. This position is considered a safety-sensitive position.