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Office Manager

2 months ago

Kirkland, Washington, United States Jeff Sand - State Farm Agent Full time
Job Overview

As a key member of the Jeff Sand - State Farm Agent team, the Office Manager plays a vital role in ensuring the smooth operation of our agency. This dynamic professional will be responsible for implementing and supporting office policies, fostering a culture of excellent customer service, and driving business growth through strategic planning and execution.

Key Responsibilities
  • Customer Service: Provide prompt, accurate, and friendly service to customers, responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Relationship Building: Establish and maintain strong relationships with customers, identifying their needs and preferences to deliver tailored solutions.
  • Office Management: Ensure the office is well-maintained, equipped, and organized to meet customer needs and market relevant products.
  • Team Collaboration: Work closely with team members to achieve agency goals, share knowledge, and provide support as needed.
Requirements
  • Communication Skills: Excellent written, verbal, and listening skills to effectively interact with customers and team members.
  • Organizational Skills: Highly organized and detail-oriented to manage multiple tasks and priorities.
  • Customer Service Experience: Proven experience in customer-facing roles, with a focus on delivering exceptional service.
  • Technical Skills: Proficient in Windows computer applications and able to learn new systems quickly.
  • Licensing: Currently holds or is able to obtain Property and Casualty License, as well as Life and Health License.
Benefits
  • Paid Time Off: Enjoy paid holidays and personal/sick days to maintain a healthy work-life balance.
  • Compensation: Receive a competitive salary plus commission/team bonus for outstanding performance.
  • Career Growth: Opportunities for advancement and professional development within our agency.