Medical Assistant

3 weeks ago


Plano, Texas, United States Catalyst Physician Group Full time

Job Summary

Catalyst Physician Group is seeking a dedicated and compassionate Certified Medical Assistant to join our team as a Triage Medical Assistant. In this role, you will handle inbound and outbound communications for our offices, including appointment scheduling, visit preparation, medication refills, and follow-up care coordination.

Key Responsibilities

  • Communicate with patients via phone, online chats, and emails in a professional manner
  • Use pre-defined clinical protocols to obtain and document required clinical information
  • Identify special needs and schedule appointments appropriately
  • Multi-task to complete priority items on time each day
  • Escalate issues outside of existing protocols to meet patient needs
  • Update medical history based on patient-provided information
  • Follow HIPAA and privacy rules when discussing sensitive health information
  • Schedule appointments and query clinical information from the EMR
  • Meet performance and service level criteria

Requirements

  • Certified Medical Assistant (CMA) certification
  • Athena experience a plus
  • 2-3 years related experience, preferably in Primary Care
  • Fluent in medical terminology and medication refill protocols
  • Excellent customer service and communication skills
  • Ability to work efficiently in a fast-paced clinic environment
  • Experience handling confidential and sensitive information
  • Knowledge of HIPAA rules and regulations

We Offer

  • Competitive compensation commensurate with experience
  • Medical, Dental, Vision benefits
  • Health Savings Account (HSA) or Flexible Spending Account (FSA) options
  • Life Insurance
  • 401K with employer match
  • Paid Holidays
  • PTO
  • Referral programs
  • Short term and long term disability
  • Employee recognition programs

We are an equal opportunity employer committed to creating an inclusive environment for all employees. We celebrate diversity and do not discriminate based on race, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information, or any other bias protected by applicable federal, state, or local laws.


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