IT Product Manager

1 week ago

Washington, Washington, D.C., United States American University - Washington, D.C Full time
Job Summary

The IT Product Manager - Strategic Technology Leader will provide strategic direction for one or more IT product domains and associated enterprise technologies, including the Enterprise Resource Planning (ERP) system, Workday, and/or Customer Relationship Management (CRM) system, Salesforce. This individual will develop a deep understanding of the business area they support and lay out a product strategy that delivers value, addresses necessary fixes, and enhances functionality in support of university priorities.

Key Responsibilities
  • Configure, maintain, troubleshoot, and enhance enterprise systems, such as Workday and/or Salesforce, to meet the organization's policies, requirements, procedures, and best practices.
  • Create, customize, and maintain reports, dashboards, and analytics to support data-driven decision-making.
  • Provide support to enterprise application users on system functionality and best practices.
  • Collaborate with key stakeholders and IT colleagues to ensure accurate data management, reporting, integrations, and process efficiency.
  • Manage scheduled releases, facilitate testing and issue resolution, track areas of concern or failure, and ensure adoption of new features and functions.
  • Continuously seek opportunities to optimize processes and workflows.
Product Management
  • In collaboration with stakeholder leadership, develop and maintain the product roadmap aligned with the institution's goals and priorities.
  • Lead the continuous enhancement and delivery of new product functionality by gathering, prioritizing, and documenting requirements.
  • Create and maintain the product backlog of epics and user stories, ensuring alignment with institutional priorities.
  • Stay updated on industry trends and best practices in higher education enterprise applications.
Stakeholder Collaboration and Communication
  • Establish strong partnerships with key stakeholders to understand their technology needs and gather requirements.
  • Act as liaison between IT and business units, ensuring effective communication and alignment.
  • Understand business practices to anticipate and support the product domain's technology needs.
Vendor Management
  • Manage relationships with software vendors and service providers, ensuring that products and services meet the institution's requirements and standards, and that contractual obligations are met.
Enterprise Architecture Standards
  • Ensure that IT products and solutions adhere to enterprise architecture standards, including but not limited to information security and compliance standards.
Competencies
  • Championing Customer Needs.
  • Evaluating and Implementing Ideas.
  • Developing Plans.
  • Making Accurate Judgments and Decisions.
  • Building and Supporting Teams.
  • Managing Talent.
Position Type/Expected Hours of Work
  • This position works 35 hours per week Monday through Friday with a one-hour lunch break in a hybrid modality with one day a month required to be in the office.
  • This position requires flexibility in the employee's work schedule as occasional after hours and weekend support may be required to support their products.
  • Essential personnel designation: OIT staff are expected to work remotely to support the University community, during unplanned closures or emergencies.
  • Leave blackout period: OIT staff are prohibited from taking non-emergency leave during the three-week period at the start of each semester, this includes the week before the start of the Fall and Spring term and the first two weeks of classes for the Fall and Spring term.
Salary Range
  • $93,771-$110,000, commensurate with experience.
Required Education and Experience
  • Bachelor's degree.
  • 3-5 years of relevant experience.
Preferred Education and Experience
  • Master's degree.
  • 4-6 years of relevant experience.
Additional Eligibility Qualifications
  • Demonstrated interpersonal and communication skills. Ability to collaborate effectively at all levels of the organization.
  • Proven analytical and problem-solving skills.
  • Experience with enterprise applications and related practices from requirements to delivery on projects that include new product versions and enhancements.
  • Knowledge of agile and/or waterfall project management methodologies.
  • Experience developing business cases and writing functional requirements.
  • Proficiency in reporting tools and workflow process.
  • Experience with ERP or CRM systems is preferred.
  • Experience working in a higher education institution is preferred.
  • Knowledge of data privacy and security regulations (e.g., FERPA, GDPR) is a plus.
Benefits

AU offers a competitive benefits package including a 200% matching retirement plan, tuition benefits for full-time staff and their families, several leadership development certificates, and has been recognized by the American Heart Association as a fit-friendly worksite.

  • SAFe Agile Product Owner

    2 weeks ago

    Washington, Washington, D.C., United States Vision It US Full time

    Job OverviewAs a SAFe Agile Product Owner at Vision It US, you will be instrumental in steering the development of products and services by embracing the core values and principles of the Scaled Agile Framework (SAFe). Your role will involve close collaboration with diverse teams, including Product Management and Architecture, to define, prioritize, and...

  • Product Manager

    1 month ago

    Washington, Washington, D.C., United States tapwage Full time

    Seneca Technologies is part of the Seneca Nation Group (SNG) portfolio of companies. SNG is the federal government contracting business wholly owned by the [Seneca Nation of Indians]). SNG meets mission-critical needs of federal civilian, defense, and intelligence community customers across a variety of domains. The SNG portfolio receives shared services...

  • Cybersecurity Product Manager

    3 days ago

    Washington, Washington, D.C., United States Adlumin, Inc. Full time

    About the RoleAdlumin, Inc. is seeking a skilled Technical Product Manager to help provide visibility and accountability to our feature development, cyber capabilities, and product management processes.Key ResponsibilitiesProduct Roadmap Ownership: Own the internal and customer-facing roadmap, ensuring its accuracy in terms of forward-looking plans and...

  • Production and Logistics Manager

    5 days ago

    Washington, Washington, D.C., United States Howard University Full time

    Job SummaryThe Chadwick A. Boseman College of Fine Arts Department of Theatre Arts at Howard University seeks a highly organized and detail-oriented Production and Operations Manager to oversee all production and theater operational needs. This is a key role within the department, requiring strong leadership skills and the ability to communicate effectively...

  • Audio Production Manager

    19 hours ago

    Washington, Washington, D.C., United States InsideHigherEd Full time

    Job SummaryWe are seeking a highly skilled and experienced Audio Production Manager to join our team at InsideHigherEd. The successful candidate will be responsible for overseeing all audio technical aspects of our events and productions, ensuring a high-quality and safe performance environment for our audience.Key ResponsibilitiesAudio Production...

  • Production Manager, Live Events and Theatrical Productions

    6 days ago

    Washington, Washington, D.C., United States John F Kennedy Center for the Performing Arts Full time

    Job SummaryThe John F Kennedy Center for the Performing Arts is seeking a highly skilled Production Manager to oversee the coordination and execution of live events and theatrical productions. This is a critical role that requires a strong understanding of production operations, technical management, and artistic vision.Key ResponsibilitiesCoordinate the...

  • Agile Product Manager

    2 weeks ago

    Washington, Washington, D.C., United States PRIMUS Global Services, Inc Full time

    Job OverviewAgile Product ManagerWe are currently seeking a skilled Agile Product Manager to facilitate the effective delivery of our offerings, adhering to our core values, principles, and successful practices.The ideal candidate will possess substantial experience in a Product Owner capacity or a comparable role within an agile framework, showcasing a...

  • Event Production Manager

    17 hours ago

    Washington, Washington, D.C., United States TechChange Full time

    About TechChangeTechChange is a social enterprise that leverages technology, pedagogy, and design to drive positive social change. Founded in 2010, we collaborate with leading nonprofits and government agencies worldwide to push the boundaries of virtual learning and online events.Our mission is to empower individuals and organizations to create meaningful...

  • Scenic Production Manager

    2 weeks ago

    Washington, Washington, D.C., United States Constellation Theatre Company Full time

    Job OverviewPosition Summary: The Scenic Production Manager is responsible for overseeing the technical aspects of theatrical productions, ensuring that all scenic elements are constructed and installed to meet the artistic vision of the production.Key Responsibilities:Interpret and implement the designs provided by the Scenic Designers, transforming them...

  • UNIX Engineering Manager

    1 week ago

    Washington, Washington, D.C., United States Ask IT Full time

    Position Overview:We are in search of a proficient and seasoned Senior Infrastructure Manager to supervise the daily functions of a distributed UNIX server infrastructure team. In the role of UNIX Engineering Manager, you will be accountable for all facets of UNIX/Linux systems engineering, deployment, and operational support. The ideal candidate should have...

  • UNIX Engineering Manager

    1 week ago

    Washington, Washington, D.C., United States Ask IT Full time

    Position Overview:We are looking for a highly qualified and experienced Senior Infrastructure Manager to lead the daily functions of a distributed UNIX server infrastructure team. In the role of UNIX Engineering Manager, you will oversee all facets of UNIX/Linux systems engineering, deployment, and operational support. The successful candidate will have...

  • UNIX Engineering Manager

    1 week ago

    Washington, Washington, D.C., United States Ask IT Full time

    Position Overview:We are in search of a highly qualified and experienced Senior Infrastructure Manager to supervise the daily functions of a distributed UNIX server infrastructure team. In the role of UNIX Engineering Manager, you will be accountable for all facets of UNIX/Linux systems engineering, deployment, and operational support. The ideal candidate...

  • UNIX Engineering Manager

    2 weeks ago

    Washington, Washington, D.C., United States Ask IT Full time

    Position Overview:We are currently in search of a proficient and seasoned Senior Infrastructure Manager to supervise the daily functions of a distributed UNIX server infrastructure team. In the role of Manager of UNIX Engineering, you will be accountable for all facets of UNIX/Linux systems engineering, deployment, and operational support. The ideal...

  • Senior Manager, Digital Product Management

    1 month ago

    Washington, Washington, D.C., United States Amgen Full time

    HOW MIGHT YOU DEFY IMAGINATION?If you feel like youre part of something bigger, its because you are. At Amgen, our shared missionto serve patientsdrives all that we do. It is key to our becoming one of the worlds leading biotechnology companies. We are global collaborators who achieve togetherresearching, manufacturing, and delivering ever-better products...

  • Senior Manager, Digital Product Management

    1 month ago

    Washington, Washington, D.C., United States Amgen Full time

    HOW MIGHT YOU DEFY IMAGINATION?If you feel like you're part of something bigger, it's because you are. At Amgen, our shared mission—to serve patients—drives all that we do. It is key to our becoming one of the world's leading biotechnology companies. We are global collaborators who achieve together—researching, manufacturing, and delivering ever-better...

  • Senior UNIX Systems Manager

    4 days ago

    Washington, Washington, D.C., United States Ask IT Full time

    Job DescriptionJob Title: Senior UNIX Systems ManagerJob Summary:We are seeking a highly experienced Senior UNIX Systems Manager to lead our UNIX infrastructure team. The ideal candidate will have a strong background in UNIX/Linux systems engineering and operations, with a proven track record of managing distributed UNIX server infrastructures.Key...

  • Senior Bakery Production Manager

    3 weeks ago

    Washington, Washington, D.C., United States Tatte Bakery & Cafe Full time

    The Senior Bakery Production Manager's primary responsibility is to oversee all first shift baking and production at our modern-manufacturing facility. The Senior Bakery Production Manager is committed to uncompromising quality and craftsmanship in all aspects of our production and is responsible for ensuring that all products are prepared to Tatte...

  • Senior UNIX Operations Manager

    2 weeks ago

    Washington, Washington, D.C., United States Ask IT Full time

    Position Overview:We are in search of a proficient and seasoned Senior Infrastructure Manager to supervise the daily functions of a distributed UNIX server infrastructure team. In the role of Manager of UNIX Engineering, you will take charge of all facets of UNIX/Linux systems engineering, deployment, and operational support. The ideal candidate should have...

  • Manager of Production and Operational Activities

    2 weeks ago

    Washington, Washington, D.C., United States Howard University Full time

    Howard University - College of Fine Arts Department of Theatre ArtsThe role of the Production and Operations Manager (POM) is essential within the Department of Theatre Arts, tasked with the comprehensive oversight of all production and operational functions. The ideal candidate will possess strong attention to detail, exceptional organizational skills, and...

  • Senior UNIX Engineering Manager

    1 week ago

    Washington, Washington, D.C., United States Ask IT Full time

    Position Overview:We are in search of a proficient and seasoned Senior Infrastructure Manager to supervise the daily functions of a distributed UNIX server infrastructure team. In the role of UNIX Engineering Manager, you will take charge of all facets of UNIX/Linux systems engineering, deployment, and operational assistance. The ideal candidate should have...