Customer Service Coordinator II

4 days ago


Germantown, Tennessee, United States Baptist Memorial Health Care Full time
Job Summary

As a Coordinator-Customer Service II at Baptist Memorial Health Care, you will play a vital role in ensuring the smooth operation of our medical facilities. Your primary responsibility will be to provide exceptional customer service to patients and their families, while also coordinating and directing office activities to ensure efficient and effective care.

Key Responsibilities
  • Verify insurance coverage and communicate with carriers and regulatory agencies for reimbursement purposes.
  • Perform daily and monthly close-out procedures for internal controls and cash balancing.
  • Maintain a working knowledge of insurance co-pays, deductibles, and workman's compensation protocols to ensure accurate and compliant billing information.
  • Promote customer satisfaction while maintaining a positive and professional demeanor in both verbal and nonverbal communication.
  • Answer telephones, take messages, and direct calls in a timely and efficient manner.
  • Seek assistance from appropriate sources when needed and comply with all organizational policies regarding ethical business practices.
  • Coordinate resources necessary to input accurate data, collect fees at time of service, and assist patients with financial counseling when appropriate.
Requirements and Preferences

We are seeking a highly organized and detail-oriented individual with a strong background in medical terminology, basic typing skills, and experience in a physician practice or clinic. A high school graduate or equivalent is required, with a collegiate or medical trade completion preferred. Excellent customer relations skills and proficiency with 10-key are essential for this role.

About Baptist Memorial Health Care

We are a faith-based, not-for-profit health care organization dedicated to providing compassionate and high-quality care to our patients. We offer a competitive compensation and benefits package, including paid vacation and time off, continuing education opportunities, and a generous retirement plan. If you are a motivated and customer-focused individual who is passionate about delivering exceptional care, we encourage you to apply for this exciting opportunity.



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