Customer Care Specialist

5 days ago


Billings, Montana, United States Intermountain Health Full time
Job Summary

We are seeking a highly skilled and detail-oriented Customer Care Tech to join our team at Intermountain Health. As a Customer Care Tech, you will play a critical role in providing exceptional customer service to our patients, families, and healthcare teams.

Key Responsibilities
  • Provide timely and accurate responses to patient and family inquiries regarding medical supplies, equipment, and transportation.
  • Coordinate and dispatch personnel and/or volunteer staff to fulfill transport and supply requests in accordance with departmental response service standards.
  • Issue and credit supply items on the Lawson system in a timely manner.
  • Coordinate and fill routine supply orders for ancillary departments.
  • Answer phones and receive requests via the fax machine, call downs, walk-ins, tube system, and/or computer.
  • Resolve customer issues, relating to order discrepancies, distribution of inventory/equipment, accurately enter computer data, and initiate, compile and maintain necessary records and reports.
Requirements
  • High School Diploma or GED is required.
  • Preferred: Associates degree and/or continuing education, one (1) year in a customer care related role, preferably in a healthcare supply chain environment, including knowledge of patient related supplies, materials, equipment, and computer skills.
Work Environment

This role requires the ability to interact with others effectively, communicate orally and in writing, operate computers and other office equipment, and remain sitting or standing for long periods of time.

Location

Intermountain Health St Vincent Regional Hospital, Billings, Montana.



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