Client Experience Liaison

2 weeks ago


Philadelphia, Pennsylvania, United States Gratz Pilates Full time

Job Title: Client Experience Coordinator

Job Summary:

We are seeking a highly skilled and enthusiastic Client Experience Coordinator to join our team at Gratz Pilates. As a key member of our customer success team, you will be responsible for delivering exceptional customer experiences, resolving customer inquiries, and providing world-class support through various channels.

Key Responsibilities:

  • Customer Support: Provide timely and effective support to customers through phone, email, and chat, addressing their inquiries with empathy and efficiency.
  • Problem Solving: Act as a detective for customer issues, working creatively to resolve challenges related to orders, products, and shipping.
  • Order Management: Process and update customer orders, assisting with modifications to product selections and shipping details.
  • Shipping Assistance: Keep customers informed with timely updates on shipping status, delivery times, and tracking information.
  • Product Expertise: Develop in-depth knowledge of our products and offer detailed information and recommendations to customers.
  • Team Collaboration: Partner with Shipping, Sales, and Manufacturing teams to ensure seamless order fulfillment and an exceptional customer experience.
  • Customer Satisfaction: Build strong relationships with customers, fostering loyalty through positive and professional interactions.
  • Documentation: Maintain accurate records of customer interactions, orders, and feedback to help us continuously improve.

Requirements:

  • Excellent verbal and written communication skills.
  • Analytical mindset with strong problem-solving abilities.
  • Multitasking pro who can juggle tasks in a fast-paced environment.
  • Knowledge of QuickBooks and Excel is a plus.
  • Enthusiasm for learning and mastering product knowledge.
  • A positive attitude and a passion for helping people succeed

Why Gratz Pilates?

  • Growth Opportunities: Be part of a team where your ideas and contributions matter.
  • Innovative Environment: Work in a place that values creativity and continuous improvement.
  • Heritage & Impact: Play a role in maintaining and enhancing the legacy of a globally recognized brand in the Pilates community.
  • Great career starter


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