Customer Service Representative
3 weeks ago
ERT is seeking a highly skilled and detail-oriented individual to join our team as a Customer Service Representative. This role will provide customer service and monitoring support for NOAA satellite systems at the NOAA Satellite Operations Facility in Suitland, MD.
Job Summary:The Customer Service Representative will work with network teams and management to provide detailed reporting and updates on various aspects of the satellite systems. This includes identifying alarms and alerts, responding to customer inquiries, and providing technical support to end users.
Key Responsibilities:- Identify and respond to alarms and alerts in accordance with Government directives and procedures
- Create and manage tickets for customer inquiries and technical issues
- Track and report satellite data anomalies via NOAA's ticketing system
- Provide technical support to end users via phone, email, and in-person
- Attend weekly meetings to provide feedback to management
- Document and track technical issues to ensure timely resolution
- 1+ years' experience in a relevant professional position
- Detail-oriented, organized, and timely
- Ability to work well independently and within a team framework
- Basic use of Microsoft Suite and Google Suite products
- Ability to multitask within different software platforms
- CompTIA A+ certification preferred
All full-time employees are eligible for the following benefits: Medical, Dental, Vision, 401(k), Paid Time Off, and 11 Paid Federal Government Holidays.
Location:Work will be completed on-site at NSOF in Suitland, MD.
ERT is a VEVRAA Federal Contractor and Equal Opportunity/Affirmative Action employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.
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