Guest Experience Agent

4 weeks ago


West Hollywood, United States Marriott Full time

Job Summary:

We are seeking a skilled Guest Experience Agent to join our team at The West Hollywood EDITION. As a key member of our Rooms & Guest Services Operations, you will be responsible for providing exceptional customer service to our guests.

Key Responsibilities:

  • Operate the telephone switchboard station to answer calls and monitor busy or unanswered lines.
  • Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, and non-registered guest calls.
  • Answer, record, and process all guest calls, messages, requests, questions, or concerns.
  • Contact the appropriate individual or department to resolve guest calls, requests, or problems.
  • Follow up with guests to ensure their requests or problems have been met to their satisfaction.
  • Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.
  • Review shift logs/daily memo books and document pertinent information in logbooks.
  • Notify Loss Prevention/Security of any guest reports of theft.
  • Report accidents, injuries, and unsafe work conditions to manager.

Requirements:

  • High school diploma or equivalent.
  • No related work experience required.
  • No supervisory experience required.

Benefits:

We offer a competitive pay range of $30.25 to $31.25 per hour, as well as health care benefits, flexible spending accounts, 401(k) plan, earned paid time off and/or sick leave, life insurance, disability coverage, and other life and work wellness benefits.

About Marriott International:

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

About EDITION Hotels:

EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality.

Why Join Us:

We are looking for outgoing, authentically amazing people who are looking for a place to work that inspires them, challenges them, and makes them proud to come to work. A place where service comes from the heart, not from a handbook. A place that delivers a never-ending theatrical performance that continuously delights and enchants each and every one of our guests.


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