Hotel Experience Host
4 weeks ago
At Montage International, we are seeking a talented Guest Experience Agent to join our team. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and creating lasting memories for our valued guests.
Key Responsibilities:
- Provide warm and sincere welcomes to our guests, setting the tone for a memorable stay
- Assist with guest check-in and out processes, ensuring seamless transitions and accurate billing
- Think creatively to resolve guest stay areas of opportunity and exceed expectations
- Communicate effectively with department leaders and associates to ensure personalized guest experiences
- Maintain accurate records and stay up-to-date on hotel services and local surroundings
Requirements:
- High School Diploma or equivalent, Bachelor's Degree preferred
- Minimum of two years' experience in a hotel operations environment
- Minimum of two years' experience in customer service
- Basic math skills and ability to accurately handle billing
- Excellent communication and language skills
- Advanced skills in Microsoft Office, including Word, Excel, PowerPoint, and Outlook
Physical Requirements:
The Guest Experience Agent role requires standing and walking for up to 6 hours, with the ability to lift up to 15 lbs. and perform manual dexterity tasks.
Compensation:
The base salary for this role is $30.00 per hour.
Equal Employment Opportunity:
Montage International is an equal employment opportunity employer and welcomes applicants with disabilities. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
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