Wireless Sales Representative

1 week ago


Frankfort, Kentucky, United States T-Mobile Full time

We invest in our employees at T-Mobile, and our Total Rewards Package ensures that they get the same big love we give our customers. Our competitive base salary and compensation package, including an annual stock grant, employee stock purchase plan, and 401(k) access, makes our employees unstoppable. We also offer multiple wealth-building opportunities through our money coaches and flexible spending account. Our employees enjoy our company culture and benefits, which include medical, dental, and vision insurance, paid time off, and up to 12 paid holidays.

Job Overview

As a Mobile Associate, you will work as part of a Retail Team of Experts to bring the T-Mobile brand to life. You will be a brand ambassador who creates energy and excitement around our products and services. You will thrive in a fast-paced environment, where technology innovations, customer needs, and the Retail experience are continuously evolving. You will immerse yourself in meaningful connections with our customers and have a passion to educate, demonstrate, and recommend device and service solutions.

Job Responsibilities
  • Serving and selling to our customers while providing a best-in-class customer experience and building loyalty
  • Consistently leveraging digital tools in interactions and onboarding
  • Completing training on T-Mobile in-store experience, new skills, and processes, knowledge of systems, and reference resources
  • Making the most of your time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology
  • Partnersing with T-Mobile employees across channels, including business and customer service
Education
  • High School Diploma/GED (Required)
Work Experience
  • 30 days of T-Mobile Mobile Associate experience (Required)
  • 6 months of customer service and/or sales experience, Retail environment preferred (Preferred)
Knowledge, Skills, and Abilities
  • Customer Satisfaction: Passionate customer advocate with the desire to be yourself when connecting and having fun with our customers. Effective at balancing customer experience and performance goals.
  • Team Building: Desire to be a part of the game-changing T-Mobile store team. Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues.
  • Retail Sales: Competitive drive and confidence to succeed in a fast-paced sales environment.
Licenses and Certifications
  • At least 18 years of age
  • Legally authorized to work in the United States


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