Automotive Parts Specialist

2 weeks ago

Midland, Texas, United States Sewell Full time


Parts Consultant - BMW

The Sewell Family of Companies is on the lookout for a dedicated Parts Consultant who possesses a keen eye for detail, a proactive attitude, and excellent communication abilities to meet our clients' parts requirements. In this role, the individual will serve as the primary liaison between the parts department and retail customers, facilitating the sale of parts and accessories. Success in this position hinges on the ability to collaborate effectively within a team environment and to communicate clearly with colleagues and customers, all while striving to enhance customer satisfaction and optimize parts sales at the dealership.

Key Responsibilities:
  • Assist all customers (both retail and service) in selecting necessary parts in a courteous, professional, and efficient manner.
  • Inform customers about related part requirements and promotional offers, ensuring they are aware of the complete product range.
  • Respond to phone inquiries, providing pricing information and additional details as needed.
  • Retrieve and fulfill orders from inventory.
  • Accurately input lost sales into the inventory management system.
  • List and price parts on counter tickets.
  • Provide essential information for special orders to the inventory control clerk when items are out of stock.
  • Maintain the special-order parts inventory in an organized and tidy manner.
  • Keep records of all special-order parts and notify the service advisor and customers upon receipt of these parts.
  • Maintain a backorder file for customers.
  • Regularly verify will-call and backorder files, returning or restocking items that are not picked up or needed.
  • Participate in ongoing inventory assessments.
  • Assist in maintaining parts catalogs, pricing schedules, and other technical documentation and bulletins.
  • Ensure the work area is clean, safe, and free of clutter by properly storing loose stock.
  • Perform additional duties as assigned by management.
  • Maintain a high level of professional discretion.

Schedule: Monday through Friday, with some required Saturdays.

Qualifications:

To excel in this role, candidates must be able to fulfill each job responsibility effectively, possess a valid driver's license with a satisfactory driving record, complete a drug screening, undergo a background check, and meet all government I-9 requirements. A combination of education, experience, and training will be taken into account.

About Our Dealership:

The Sewell Family of Companies prides itself on being a workplace where individuals enjoy their roles and customers appreciate their experiences. We recognize the importance of continuous growth and the unique talents of our team members. We are committed to supporting their development and helping them achieve their full potential.

Benefits:

(Full-time team members are eligible after a provisional period)

Benefits include medical, vision, and dental insurance; 401K retirement savings; company-paid life insurance, short-term disability, TelaDoc, ongoing education and training; and paid time off. Our company upholds a strong policy of equal employment opportunities for all team members, hiring, training, promoting, and compensating based on individual competence and potential for advancement without discrimination based on race, color, religion, sex, national origin, age, marital status, disability, or citizenship, along with other classifications protected by applicable federal, state, or local laws.

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