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Retail Operations Manager

2 months ago

College Station, Texas, United States BNED Full time

About the Role

Barnes & Noble College is seeking a highly skilled and customer-focused team member to work in a part-time capacity as a Retail Supervisor. This role will provide assistance to the management team, have oversight for team members within a specific department, satellite location, or store in the absence of upper management, and provide outstanding customer service to the academic and co-curricular community.

Key Responsibilities

  • Provide exceptional customer service and model Wow customer service on the sales floor.
  • Help train and oversee the daily work activity of team members in one or more departments in the store or for specified operational functions.
  • Maintain a working knowledge of all departments in the store to provide daily support, direction, and guidance to customers and team members.
  • Help resolve customer issues and complaints and escalate problems to the management team when necessary.
  • Assist in the daily operation of the store in partnership with the management team and act as the Manager-on-Duty in the absence of the manager or at satellite locations.
  • Assist with assigning work and providing focused direction to team members to manage and accomplish multiple projects to ensure the proper execution of the workload.
  • Assist with processing sales transactions involving cash, credit, or financial aid payments as needed.

Requirements

  • 2+ years' experience in a retail setting preferred.
  • Candidates must be a minimum of 18 years of age to be considered for employment.
  • High school diploma/GED preferred.
  • Outstanding customer service skills to match customers to products that meet their needs.
  • Basic reading, writing, and accounting skills required.
  • Excellent customer service and communication skills needed.
  • Strong interpersonal, communication, and problem-solving skills.
  • Ability to work a flexible schedule including evenings, weekends, and holidays.

Equal Employment Opportunity

Barnes & Noble College is an Equal Employment Opportunity and Affirmative Action Employer committed to diversity in the workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.