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Client Field Services Engineer II

2 months ago

Washington, Washington, D.C., United States R3 LLC Full time
About the Role

We are seeking a highly skilled Client Field Services Engineer II to join our team at R3 LLC. As a key member of our IT team, you will be responsible for providing exceptional technical support to our clients, ensuring their IT needs are met with the highest level of quality and service.

Key Responsibilities
  • Provide on-site technical support to clients, resolving issues and implementing solutions to meet their IT needs.
  • Develop and maintain strong relationships with clients, ensuring their satisfaction and loyalty to R3 LLC.
  • Collaborate with our Enterprise Engineers and Architects to design and implement IT solutions that meet our clients' needs.
  • Perform troubleshooting and repair of hardware and software issues, ensuring minimal downtime and maximum productivity.
  • Assist with the deployment of new computer systems and software, ensuring a seamless transition for our clients.
  • Participate in on-going after-hours on-call schedule to ensure 24/7 support for our clients.
Requirements
  • Previous experience in a technical support role, preferably in an MSP environment.
  • Computer science or engineering-related field or equivalent work experience.
  • Experience with Microsoft Windows 10 desktop operating systems and Microsoft Office 365.
  • Familiarity with network troubleshooting and TCP/IP networking concepts.
  • Knowledge of Active Directory concepts and administration.
  • Basic internet and email concepts (HTTP, SMTP, SSL) troubleshooting.
  • Experience with Microsoft Intune.
Preferred Skills
  • CompTIA A+, Network+, Security+, MCSA certifications.
  • ITIL Foundations Certification and/or ISO 20000 experience.
  • Windows Server 2012/2012R2/2016/2019 experience.
  • Mac OSX knowledge.
Why R3 LLC?
  • Competitive wages to reflect your experience and skills.
  • Comprehensive medical, dental, and vision insurance plans to keep you and your family healthy.
  • 401(k) with company match to help you plan for the future.
  • Flexible time off policies to ensure you maintain a healthy work-life balance.
  • Many remote opportunities, allowing you to work wherever you want.
  • We are committed to creating a positive impact on society and contributing to a better world.
  • We strive to be better and encourage our employees to do the same by offering training incentives and bonuses to help you and your career grow.
  • The opportunity to be a part of an amazing team.

R3 LLC is an equal opportunity employer. We are committed to creating a diverse and inclusive work environment that values and respects all employees. We do not discriminate on the basis of race, color, religion, gender, gender identity, pregnancy, marital status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, or any other characteristic prohibited by federal, state, and/or local laws.