Service Experience Coordinator

3 weeks ago


San Antonio, Texas, United States Independent Waste LLC Full time
About This Opportunity

Are you passionate about delivering exceptional customer experiences? Do you thrive in a dynamic and fast-paced environment? If so, we encourage you to apply for the Service Experience Coordinator role at Independent Waste LLC.

In this position, you will play a vital role in building strong relationships with our customers, addressing their concerns, and resolving their queries. You will have the opportunity to work closely with cross-functional teams, leveraging your analytical skills to drive process improvements and enhance the overall customer experience.

Main Accountabilities:

  • Managing customer inquiries and complaints
  • Providing accurate and timely information on products and services
  • Collaborating with internal teams to resolve complex customer issues
  • Identifying opportunities for process improvements
  • Analyzing customer feedback to inform business decisions

Requirements:

  • Diploma or certificate in customer service or related field
  • 1+ year of experience in customer-facing role
  • Strong analytical and problem-solving skills
  • Ability to work independently and as part of a team
  • Proficiency in CRM software and Microsoft Office Suite

Estimated Annual Salary: $48,000 - $64,000



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