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Retail Department Lead
2 months ago
The Department Lead is a pivotal role within Rural King, responsible for ensuring the efficient and effective operations of assigned departments. This position requires a strong leader who can oversee various activities, including inventory management, recovery, price changes, and maintaining high standards of department cleanliness.
Key Responsibilities- Department Operations: Oversee the daily operations of the department, ensuring that all tasks are completed efficiently and effectively.
- Inventory Management: Monitor and maintain accurate inventory levels, conducting regular stock counts and reconciling discrepancies.
- Recovery and Maintenance: Ensure the department maintains a neat, organized, and visually appealing appearance, enhancing the overall shopping experience.
- Price Changes and Signage: Coordinate and execute price changes accurately and efficiently, collaborating with relevant teams to update pricing labels and signage.
- Planogram Implementation: Manage the implementation of playbook features and planogram sets, ensuring that products are arranged according to company guidelines and standards.
- Cleanliness and Sanitation: Maintain a high level of cleanliness and orderliness within the department, enforcing sanitation and safety protocols.
- Customer Service: Provide exceptional customer service, using the customer engagement model to assist customers with inquiries, locate products, and address concerns.
- Support and Flexibility: Provide support at the front end, process transactions or loadouts as required, and participate in cross-training for flexibility in various departments and responsibilities.
- Experience: At least 2 years of retail experience with knowledge of specific department.
- Communication Skills: Excellent verbal and written communication skills to convey ideas, instructions, and information clearly and concisely.
- Problem-Solving Skills: Strong problem-solving skills to quickly identify and address issues, minimizing potential delays or disruptions.
- Adaptability: Demonstrated ability to adapt to changing priorities, unexpected challenges, and evolving business needs.
- Physical Requirements: Ability to maintain a seated or standing position for extended durations, lift, push, and/or pull a minimum of 30 pounds repetitively and 31-50 pounds intermittently, and navigate and access all facilities.
Rural King is a leading retailer of agricultural products, equipment, and supplies. As a Department Lead, you will be part of a dynamic team that is dedicated to providing exceptional customer service and ensuring the efficient operation of our departments.