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Customer Service Representative

2 months ago

Denver, Colorado, United States Insight Global Full time

About the Role:

We are seeking a highly skilled and experienced Customer Account Representative to join our team at Insight Global. As a Customer Account Representative, you will be responsible for developing and maintaining strong relationships with both external and internal customers.

Key Responsibilities:

  • Develop and maintain strong relationships with both external and internal customers
  • Ensure all requests are handled promptly, accurately, and with a high level of customer service
  • Oversee daily collection of outstanding AR, including:
    • Updating system statuses
    • Entering detailed notes on customer contact and unidentified cash postings
    • Assisting customers with billing inquiries
    • Promoting electronic payment options

Requirements:

  • 3+ years of experience in accounting, banking, real estate accounting, or a customer service role closely related to these areas
  • Proficiency with the entire MS Office Suite (Word, Outlook, Excel, and PowerPoint)
  • Collections or AR experience

What We Offer:

  • Competitive hourly rate between $30-$35/hr
  • Medical, dental, and vision insurance
  • HSA, FSA, and DCFSA account options
  • 401k retirement account access with employer matching
  • Paid sick leave and/or other paid time off as provided by applicable law

About Insight Global:

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters.