Advanced Communications Infrastructure Specialist

2 weeks ago

Washington, Washington, D.C., United States AHU Technologies Inc Full time

At AHU Technologies Inc, we are seeking an experienced Senior Unified Communications Engineer to join our team. This role is a key part of our infrastructure operations and requires a highly skilled professional with expertise in Cisco Collaboration products and technology.

About the Role

This position serves as a technical lead for assisting the DC-Net Voice Engineering Program Manager in carrying out the District Government's responsibility in supporting the District of Columbia's city-wide Voice and Video communication.

Main Responsibilities
  • Maintain core infrastructure for Cisco Voice and Video systems, including installation, configuration, and troubleshooting of voice and video equipment and applications.
  • Interface with customers, contractors, and vendors to resolve system and Cisco Unified Communications problems, and other issues.
  • Install and upgrade Cisco voice systems, including Cisco Unified Communications Manager (CUCM), Cisco Unity Connection (CUC), Session Manager Edition (SME), Expressways, Emergency Response systems, SRST, and voice gateways.
  • Migrate Cisco voice systems from Cisco UCS legacy infrastructure to Cisco Hyperflex.
  • Migrate Cisco voice and video devices from on-premises infrastructure to Cisco Webex Calling.
  • Implement monitoring tools for all Cisco voice core infrastructure and Cisco voice applications.
  • Handle alarms with corrective measures or escalate to Cisco TAC for additional support to resolve issues.
  • Program Cisco voice and video devices in bulk.
  • Analyze and diagnose complex problems and recommend corrective measures within an appropriate response time in accordance with service level policies.
Requirements

To be successful in this role, you will need:

  • Cisco Certification Network Professional (CCNP)
  • Mastery knowledge of Cisco Collaboration products and technology to design, deploy, and operate associated hardware and software.
  • At least 11 years of experience in conveying technical and functional concepts for a specific technical specialty.
  • At least 11 years of experience preparing complex technical documentation.
  • Bachelor's degree in IT or related field or equivalent experience.
  • Cisco Certification Network Professional (CCNP).
Salary Range

The estimated salary for this role is between $120,000 and $160,000 per year, depending on experience and qualifications.

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