IT Infrastructure Support Specialist
24 hours ago
About the Role
Ulster County BOCES is seeking a skilled IT professional with proven experience installing, troubleshooting and maintaining workstations in a Windows Active Directory domain environment as well as associated peripherals to support School District IT System.
Key Responsibilities:
- Troubleshoots and supports Local/Wide Area Networks (LANs and WANs) and related projects; makes recommendations for improvements.
- Assists in the designs of Local/Wide Area Networks (LANs and WANs) and related projects; designs smaller projects.
- Installs Local/Wide Area Networks (LANs and WANs) and related projects.
- Provides project management in cooperation with Supervisor.
- Maintains the integrity of networks through coordination and implementation of equipment, software, troubleshooting, testing and support;
- Provides systematic in-depth technical analysis to identify and isolate problems; refer, as necessary, and follow up on problems.
- Work to ensure that records of maintenance, support, and telecommunications services are kept accurate and current.
- Coordinates preventative maintenance and/or corrective programs with vendor service personnel;
- Maintains contact with program service desk, checks e-mail and voicemail on a regular basis and responds appropriately and quickly to requests;
- Works collaboratively with other BOCES or District technology staff.
- Supports district and IS instructional staff to incorporate the use of technology to improve teaching and learning;
- Keeps supervisor informed of issues and course of action to improve quality of services;
- Keeps current on new equipment, software and technologies;
- Works on specialized projects.
- Assists other team members as needed.
- Assists in coordinating activities of Network Support Specialist I
- Provides written weekly status report to Supervisor.
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