IT Infrastructure Support Specialist

24 hours ago


New Paltz, New York, United States Ithaca City School District Full time

About the Role

Ulster County BOCES is seeking a skilled IT professional with proven experience installing, troubleshooting and maintaining workstations in a Windows Active Directory domain environment as well as associated peripherals to support School District IT System.

Key Responsibilities:

  • Troubleshoots and supports Local/Wide Area Networks (LANs and WANs) and related projects; makes recommendations for improvements.
  • Assists in the designs of Local/Wide Area Networks (LANs and WANs) and related projects; designs smaller projects.
  • Installs Local/Wide Area Networks (LANs and WANs) and related projects.
  • Provides project management in cooperation with Supervisor.
  • Maintains the integrity of networks through coordination and implementation of equipment, software, troubleshooting, testing and support;
  • Provides systematic in-depth technical analysis to identify and isolate problems; refer, as necessary, and follow up on problems.
  • Work to ensure that records of maintenance, support, and telecommunications services are kept accurate and current.
  • Coordinates preventative maintenance and/or corrective programs with vendor service personnel;
  • Maintains contact with program service desk, checks e-mail and voicemail on a regular basis and responds appropriately and quickly to requests;
  • Works collaboratively with other BOCES or District technology staff.
  • Supports district and IS instructional staff to incorporate the use of technology to improve teaching and learning;
  • Keeps supervisor informed of issues and course of action to improve quality of services;
  • Keeps current on new equipment, software and technologies;
  • Works on specialized projects.
  • Assists other team members as needed.
  • Assists in coordinating activities of Network Support Specialist I
  • Provides written weekly status report to Supervisor.


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