Hospitality IT Infrastructure Support Specialist

24 hours ago


New York, New York, United States Specific Gravity Group Full time
Job Description

We are seeking a skilled Hospitality IT Infrastructure Support Specialist to join our team at Specific Gravity Group. As a key member of our technical support team, you will provide on-site support for various client systems, including POS, AV, network, laptop/desktop, and other related peripherals.

With a focus on delivering exceptional customer service, you will be responsible for answering IT service desk calls, emails, chats, and text, maintaining tickets in the ticketing system (Connectwise). You will also create, update, and close tickets/incidents and service requests, adhere to and/or create IT processes and SOP's, dispatch as necessary to fix issues, manage, maintain, troubleshoot, and support POS, networks, hardware, software, and other related peripherals in client environments.

This is an excellent opportunity for a motivated and detail-oriented individual with 4 years of experience in a technical support role providing service desk IT support, POS support, network support, etc., troubleshooting hospitality or retail end-user issues with hardware and software. A strong background in POS hardware and software installation, support, and maintenance, as well as experience supporting and installing Windows and Mac hardware and software, is highly desirable.

The estimated salary for this position is $80,000 - $110,000 per year, depending on experience. If you have a passion for delivering exceptional customer service and are looking for a challenging and rewarding role, please apply.



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