Senior Customer Service Representative

2 weeks ago


Wyncote, Pennsylvania, United States Tailored Brands Inc Full time
About the Role

We are seeking a highly skilled Senior Customer Service Representative to join our team at Tailored Brands Inc. As a key member of our sales support team, you will be responsible for delivering exceptional customer experiences and driving sales growth.

Key Responsibilities
  • Customer Service: Provide world-class customer service, responding to customer inquiries, resolving issues, and exceeding customer expectations.
  • Sales Support: Assist customers with purchases, returns, exchanges, and store credits, while maintaining a thorough knowledge of products and promotions.
  • Store Operations: Assist with register opening and closing procedures, monitor cash handling, and maintain a clean and organized store environment.
  • Team Collaboration: Work collaboratively with management and associates to achieve sales goals, resolve customer issues, and maintain a positive work environment.
Requirements
  • Customer Service Skills: Excellent communication and interpersonal skills, with a focus on delivering exceptional customer experiences.
  • Product Knowledge: Thorough knowledge of products, promotions, and store policies.
  • Teamwork: Ability to work collaboratively with management and associates to achieve sales goals and maintain a positive work environment.
  • Physical Demands: Ability to stand and walk for extended periods, lift up to 50 lbs, and perform other physical demands of the role.
About Us

Tailored Brands Inc. is a leading fashion retailer, offering a wide selection of designer brands at discounted prices. We are committed to providing exceptional customer service and creating a positive work environment for our team members.



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