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Senior Customer Service Representative

2 months ago

Wyncote, Pennsylvania, United States Tailored Brands Inc Full time

Senior Customer Service Representative Job Description

**About the Role**

We are seeking a highly skilled Senior Customer Service Representative to join our team at K&G Fashion Superstore. As a Senior Customer Service Representative, you will be responsible for delivering exceptional customer experiences and providing top-notch service to our valued customers.

**Key Responsibilities**

* Assist management with register opening and closing procedures and monitor cash handling, perform audits and end of shift drawer counts, following all standard operating procedures for handling customer purchases, returns, exchanges, store credits and discounted transactions along with properly securing cash and other negotiable documents
* Incorporate suggestive selling techniques when assisting customers and respond to any customer inquiries and needs
* Assist with replenishing merchandise, store layout, recovery, general housekeeping of the store along with monitoring and maintenance of floor stock and fitting room areas
* Maintain an awareness of all product knowledge information, POS instructions, merchandise promotions and advertisements

**Requirements**

* Ability to stand and walk for the majority of work shift, frequently bend, squat and twist, lift up to 50 lbs., climb a ladder to reach merchandise and or supplies, and see and distinguish between fabric patterns and colors
* Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

**What We Offer**

* Competitive hourly rates
* Flexible schedules to meet your availability
* Tuition reimbursement
* Generous employee discount on first purchase
* Ongoing discounts on purchases made at any Tailored Brands store

**Our Company Culture**

We celebrate diversity and provide equal employment opportunity to all applicants and employees without regard to race, color, sex, sexual orientation, gender identity or expression, national origin, religion, veteran or military status, age, physical or mental disability, marital status, or any other protected status under the law.