Director of Rooms Operations

2 weeks ago


Chicago, Illinois, United States Radisson Blu Aqua Hotel, Chicago Full time
Director of Rooms

Radisson Blu Aqua Hotel, Chicago is seeking a highly skilled and experienced Director of Rooms to lead our Rooms Division team. As a key member of our management team, you will be responsible for ensuring exceptional guest experiences and driving revenue growth through effective operations and strategic planning.

Key Responsibilities:
  • Develop and implement business strategies that align with the hotel's goals and objectives
  • Oversee the operation of the Rooms Division area, including Housekeeping and Guest Services
  • Monitor and adjust strategies as needed to ensure optimal performance
  • Develop and implement processes and procedures to support service and financial goals
  • Ensure rooms department controls costs and adheres to standards of operations
  • Monitor all rooms-related systems to ensure proper procedures are in place and followed
  • Prepare and analyze reports to develop an informative database for decision-making
Requirements and Skills:
  • Minimum of five years' work experience in hotel management
  • Bachelor's degree preferred
  • Experience managing to brand standards
  • Excellent communication and interpersonal skills
  • Ability to resolve conflicts and collaborate effectively with other hotel employees and managers
  • Knowledge of hotel operations, including business planning, budget forecasting, quality assurance programs, and hospitality law
  • Strong Microsoft Office suite and reporting system skills


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