Marquette University Communications Officer

3 days ago


Milwaukee, Wisconsin, United States Marquette University Full time
Job Title: Dispatcher/Communications Officer

Job Summary:

Marquette University is seeking a highly skilled Dispatcher/Communications Officer to join our Public Safety team. This role is responsible for responding to emergency and routine communications, performing data entry and retrieval, monitoring alarms and surveillance cameras, and remotely controlling building openings and closings.

Key Responsibilities:
  1. Operate the Communications Center for the Marquette University Police Department, responding to emergency and routine communications.
  2. Enter and retrieve criminal justice and law enforcement information from computerized data sources and external sites.
  3. Coordinate emergency and non-emergency responses to crime, medical, or fire-related incidents, working with municipal emergency response units.
  4. Monitor campus alarm systems, security/surveillance cameras, and emergency telephones, detecting and reporting criminal activities to deter them.
  5. Provide directions to campus visitors and assist walk-in victims of crime or individuals expressing safety and security concerns.
  6. Maintain emergency and non-emergency information binders and databases to ensure current listings and response procedures.
  7. Assist with parking assignments, special requests, and permissions, as well as complaints.
  8. Provide logistical support for the Parking and Traffic Division and Administrative areas as required.
Requirements:
  • High school education, extensive background investigation, and a drug screen.
  • Excellent oral and written communication skills.
  • Diplomacy and tact in dealing with sensitive situations.
  • Ability to maintain strict confidentiality.
  • Ability to exercise sound judgment and work independently.
  • Ability to interact professionally and effectively with diverse publics.
  • Possess accurate typing skills and the ability to handle multiple tasks simultaneously.
  • Ability to work under stressful conditions.
  • Ability to read and understand maps, directions, and spatial relationships.
  • Familiarity with computers, specifically data entry.
  • Strong commitment to providing top-quality customer service.
  • Ability to work nights, weekends, holidays, and assigned overtime hours.
Preferred Qualifications:
  • Familiarity with criminal justice/law enforcement systems, including the TIME system, and CJIS security requirements.


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