Customer Service Ambassador
5 days ago
The Member Services Representative plays a vital role in creating a positive and engaging experience for our members. As part of our team, you will be responsible for providing exceptional customer service, handling membership sales, and promoting our services and programs.
">Responsibilities">- Greet all members and guests warmly, using consistent member engagement techniques.
- Assist with membership sales, retail, and tanning product sales, utilizing your knowledge of our club facilities, services, programs, and schedules/hours of operation.
- Promote membership privileges, including tanning, group fitness, small group training, and childcare.
- Deliver on new member enrollment expectations, ensuring high conversion rates and meeting targets.
- Check-in all members and guests according to company procedures, resolving any issues that may arise.
- Answer phones in a professional, courteous, and helpful manner.
- Communicate special events and promotions to members and guests.
- Maintain a professional and courteous demeanor at all times.
- Be an expert in all club facilities, services, programs, and schedules/hours of operation.
- Maintain a clean and organized workspace.
- Navigate multiple stations at the front desk area, including check-in, Relax & Recover, guest services, and membership sales.
Our compensation package includes a competitive hourly rate, plus commission, as well as various benefits for full-time positions, such as PTO, subsidized health insurance coverage, basic life and AD&D, HSA, short-term disability, and a free gym membership.
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