Customer Service Specialist

5 days ago


Ballwin, Missouri, United States Tri-City Animal & Bird Clinic Full time
Job Title

An estimated salary for this position is $45,000 - $65,000 per year.

Company Overview:

Tri-City Animal & Bird Clinic provides veterinary services to the community and strives to create a nurturing environment for all employees, clients, and animals.

Job Description:

This Client Service Representative (CSR) role requires exceptional customer service skills, compassion, and efficiency in handling multiple tasks. The CSR must remain professional and courteous to clients and co-workers while empathizing with emotional or discourteous clients.

The primary job duties include greeting clients and pets by name, answering phones professionally, receiving and transmitting faxes, taking messages, pulling medical records, noting details discussed during client conversations, checking medical records for accuracy, weighing pets, scheduling appointments, and verifying prescriptions.

Required Skills and Qualifications:

  • Love and compassion for animals
  • Positive attitude
  • Effective communication with clients in person and by phone
  • Ability to work with computer-based veterinary software
  • Exceptional customer service skills

Benefits:

  • Medical, Vision, Dental, and Life insurance
  • 401k
  • PTO
  • Uniform allowance
  • Great pet care discount


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