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Customer Service Representative

2 months ago

Kansas City, Missouri, United States Bally's Corporation Full time

About the Role:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative in our Noodle Bar. As a key member of our food and beverage team, you will be responsible for providing exceptional service to our guests, ensuring a positive dining and gaming experience.

Key Responsibilities:

  • Provide top-quality service to guests, ensuring a favorable dining and gaming experience.
  • Maintain a pleasant, friendly, and welcoming attitude towards all external and internal customers at all times.
  • Appropriately use all related equipment, including cash registers, Micros, and credit card machines.
  • Ensure all food and beverages are produced and served in a quick and neat fashion.
  • Clean the floor, counter, and machine in the Noodle Bar area.
  • Keep an accurate count of all money and company received from customers.
  • Monitor quantities of all supplies and notify Restaurant Supervisor or Shift Manager when quantities are low.
  • Stock food and beverage items for the Noodle Bar.
  • Understand and adhere to all cash handling procedures and policies.
  • Have complete knowledge of all casino events and promotional activities.
  • Keep work area in a clean and orderly manner.
  • Ensure the safety and security of all customers and team members.
  • Comply with all policies and procedures established at Bally's Corporation and department management.
  • Other duties as assigned or any reasonable request for any member of management.

Requirements:

  • A high school diploma or GED is preferred.
  • At least one year of experience in food service or cashiering is required.
  • Must obtain and maintain Missouri Gaming Commission occupational license and TiPS certifications.
  • Appropriate use of related equipment, including electronic cash register, Micros system, telephone, two-way radio, and other related equipment.
  • Must be able to work any assigned shift, including late nights, weekends, holidays, and overtime.
  • Read, write, and understand simple instructions.
  • Communicate appropriately with all casino customers, casino departments, and fellow team members.
  • Accurately perform all assigned job duties in a high-volume, fast-paced environment under frequent time pressures.

What We Offer:

  • Competitive Salary with annual performance reviews.
  • Comprehensive health coverage plan that includes medical, dental, and vision.
  • 401(K) company matches.
  • Employee Stock Purchase Plan.
  • Access to Perks and Childcare discounts.