Pharmacy Customer Service Representative

2 weeks ago


Dallas, Texas, United States Rightway Inc Full time
About Rightway Inc.

At Rightway Inc., we're on a mission to revolutionize the healthcare experience for everyone, everywhere. Our innovative approach combines cutting-edge technology with a deep understanding of the complexities of healthcare. We're dedicated to delivering exceptional results for our clients and their members.

The Role

We're seeking a highly motivated Pharmacy Customer Service Representative to join our team. As a key member of our RightwayRx Operations team, you'll play a critical role in simplifying the healthcare experience for employers and members. Your expertise will help us design, build, and operate a new-to-the-world Pharmacy Benefit Management (PBM) model that's fair, transparent, and empowering for consumers.

Key Responsibilities

- Handle calls and correspondence regarding pharmacy benefit inquiries from providers and members
- Effectively communicate issues and resolutions to members and providers
- Document calls within a call tracking system using established protocols
- Assist network pharmacies in processing prescription claims
- Serve as a customer advocate in problem resolution and follow through

Requirements

- Bachelor's Degree or equivalent relevant work experience
- Active/Current National Pharmacy Technician Certification
- 3-5 years of relevant work experience in a health plan, TPA, or PBM contact center

What We Offer

- Competitive salary: $21-22/HR
- Opportunity to work with a dynamic team that's passionate about transforming healthcare
- Collaborative and inclusive work environment

Our Values

We're proud to be an Equal Opportunity Employer that values diversity, equity, and inclusion. We believe that our differences are what make us stronger, and we're committed to creating a workplace where everyone feels valued and respected. Our core values are:
  1. We are human, first
  2. We redefine what is possible
  3. We debate then commit
  4. We cultivate grit
  5. We seek to delight


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