Medical Device Field Service Specialist

7 days ago

Madison, Wisconsin, United States Vyaire Medical Full time
About Vyaire Medical

Vyaire Medical is a leading global company in the field of respiratory care, dedicated to developing innovative solutions that enable, improve, and extend lives. Our team is passionate about creating value for our customers and making a positive impact on the world.

Job Summary

We are seeking a highly motivated and skilled Junior Field Service Technician to join our team. As a Junior Field Service Technician, you will have the opportunity to work with cutting-edge medical devices and collaborate with a diverse team of experts. Your primary responsibility will be to provide exceptional customer service, ensuring customer satisfaction is achieved when resolving customer/product issues and complaints.

Key Responsibilities
  • Provide prompt, effective, and continuous communication with customers and internal collaborators about service call status, ETA's, and resolution status.
  • Promote and produce the sale of service contracts, upgrades, parts, and billable labor revenue to meet established goals and guidelines.
  • Develop a solid understanding of Corporate and Service Department procedures and policies, including customer complaint handling and Medical Device Reporting.
  • Provide accurate and timely documentation that details field activity (FSR's), expenses, time distribution, and other information as required.
  • Regularly interact and build strong relationships with internal and external customers.
  • Maintain proper and accurate inventory for the purpose of service and follow approved policies and procedures for Inventory Controls.
  • Continuous training and self-development to learn Vyaire products and applications.
  • Maintain a strong desire to learn the Vyaire field service business with aspirations of developing into a full-line representative as national opportunities present themselves.
  • Maintain company assets (car, tools, and inventories) securely and in working order.
  • Demonstrate behavior that nurtures operational excellence by continually challenging old methods or ways of thinking and taking responsible risks to improve results; serve as a positive role model in creative thinking and focusing on quality work.
Requirements
  • Credentialing: Employee shall secure and maintain the credentials required by Vyaire Medical and its customers. Securing those credentials may require mandatory vaccinations and other tests. (If employee is unwilling or unable to comply with any credentialing requirement because of religious or health/medical/disability related restrictions, employee must immediately notify Vyaire Medical's Human Resources Department to discuss possible reasonable accommodations regarding those restrictions.)
  • Travel: up to 90% of the time
  • Driving: Valid driver's license and clean driving history
  • Location: refer to active requisition
  • Physical Demand: Must be able to lift a minimum of 50 lbs. without limitations or constraints
Preferred Qualifications
  • Associate Degree or 2+ years of equivalent work experience in a technical field, and/or including military experience in a technical field
  • 1 year of basic electro-mechanical, electronic, or other troubleshooting experience
  • Certification in information technology, respiratory therapy, or process improvement training preferred
  • Certification in information technology or respiratory therapy training is a plus
  • Optimally connect with internal and external customers
  • Electronic or biomedical equipment repair experience
  • IT or network experience
  • Understanding and knowledge of respiratory care and/or ventilation principles
  • Desired ability to drive operational improvements within a team and business
  • Self-starter and motivated to perform optimally during times of high demand
  • Ability to work from home with minimal direction or guidance
  • Must have a valid driver's license and maintain a safe driving record
  • Be able to travel throughout the country
Relocation Assistance

May be authorized

Benefits

Vyaire Medical offers a comprehensive benefits package that includes various options to meet the diverse needs of our employees.

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

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