Service Writer Specialist

3 weeks ago


Farmingdale, New York, United States Sonsray Fleet Services - Farmingdale Full time

We are the largest Thermo King transport refrigeration and temperature control equipment dealership on the West Coast, serving the construction, transportation, and agriculture industries.

Our comprehensive sales, parts, and service support include rental and leasing programs for our Thermo King customers.

  • We value all employees, their contributions, and ideas. Teamwork is key to our success.
Key Responsibilities:
  • Verify warranty and service contract coverage
  • Develop estimates by costing materials, supplies, and labor
  • Prepare repair orders
  • Maintain a job board and delegate work to technicians
  • Maintain customer confidence
  • Maintain unit records
  • Update job knowledge
  • Enhance organization's reputation

Requirements:

  • Minimum 3 years of experience handling heavy phones, office administrative duties, customer relations, great computer skills, and problem-solving
  • Refrigerated Transportation or Heavy Diesel dealership experience is highly desired
  • Basic mechanical knowledge is a plus
  • Bilingual in Spanish is a plus
  • Able to accomplish monthly service goals and deadlines
  • Excellent customer service skills

Compensation: $22.00 - $28.00 per hour DOE (Based on Experience)

We are a growing organization that encourages career growth and development.


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