Customer Service Representative
5 days ago
The Customer Service Representative will play a vital role in ensuring the satisfaction of manufacturers, customers, and personnel within the Affinity Northeast Region. This individual will utilize technology to process orders, maintain order entry systems, file documents, and communicate information.
Key Responsibilities:
- Represent Affinity in an ethical and professional manner
- Provide continuous customer service, answer questions, and follow through on requests
- Support sales efforts by communicating market information to distributors and sales teams
- Enter orders into Foodmark system for accurate tracking
- Analyze invoices and resolve discrepancies
- Update Foodmark with precise information and pricing
- Respond to phone calls, messages, and faxes in a timely manner
- Order marketing materials as needed
- Assist reconciliation specialists and trade administrators with necessary information
Requirements:
- Previous customer service experience is preferred
- Experience in the food service industry is advantageous
- Microsoft office suite experience, particularly in Word, Excel, PowerPoint, Outlook, and Share Point
- Strong communication, problem-solving, and adaptability skills
Estimated Salary: $45,000 - $55,000 per year, depending on location and experience.
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